Senior Operations Specialist

Overview:

At ACT Your Work Makes a Difference

Education has power – a power that changes lives forever. It creates opportunities that lift up individuals, their families, and sparks societal change that echoes through generations to come. From our grassroots we have fought the good fight for equity in education, and we remain devoted to helping anyone who struggles to access that power. This is what matters to us and we must do better -- we’ve never been more sure of our purpose.

ACT Education Corp. team members are part of an organization dedicated to an important mission:  Helping people achieve education and workplace success.  Advancing the mission internally, by helping team members achieve education and workplace success of their own, is core to our values. ACT values a diverse workplace and is committed to fostering an inclusive, equitable environment in which every team member has an opportunity to grow.

We want our team members to have the well-being and confidence they need to do their best work, in an environment where both they and the company thrive.  To support this, our total rewards include company paid life insurance, medical, dental, vision, flexible spending accounts, 401(k) with company contributions, paid holidays, paid time off, and so much more.  You can find a comprehensive list of our benefits here.  

At ACT Your Work Makes a Difference

Education has power – a power that changes lives forever. It creates opportunities that lift up individuals, their families, and sparks societal change that echoes through generations to come. From our grassroots we have fought the good fight for equity in education, and we remain devoted to helping anyone who struggles to access that power. This is what matters to us and we must do better -- we’ve never been more sure of our purpose.

ACT team members are part of an organization dedicated to an important mission:  Helping people achieve education and workplace success.  Advancing the mission internally, by helping team members achieve education and workplace success of their own, is core to our values. ACT values a diverse workplace and is committed to fostering an inclusive, equitable environment in which every team member has an opportunity to grow.

We want our team members to have the well-being and confidence they need to do their best work, in an environment where both they and the company thrive.  To support this, our total rewards include company paid life insurance, medical, dental, vision, flexible spending accounts, 401(k) with company contributions, paid holidays, paid time off, and so much more.  You can find a comprehensive list of our benefits here.  

The Senior Operations Specialist will perform a variety of specialized administrative and production tasks in support of test administration (online and paper)  functions for all programs and support the management of ACT’s global test center network including State and District contracts. 

Salary: The finalist will be hired at the salary and level commensurate with their qualifications.  We  anticipate offering a market competitive salary in the range of $16 to $19/hour.  ACT manages salaries within the range based on relevant factors including, skills, experience, and internal equity.  The position is not incentive eligible.

Location:  This position is on-site at ACT Headquarters, Iowa City, IA.

A Day in the Life:

• Lead test administration business processes and tasks for one or more ACT products
• Collaborate with team members to develop and maintain documentation of internal process functions and job-related procedures
• Conduct quality control steps to ensure accuracy of output and materials
• Create and maintain documentation of internal processes and job-related procedures and work with team leads and management on coordination of team processes as needed to help ensure uniform application of policies, procedures and processing/delivery schedules
• Communicate and escalate issues and problems, with suggested solutions, to team and leaders

Role Progression:

• Within 1 month, you will have received training on processes and tasks for the current cycle of work and will have observed those in practice.  You will have met with the individuals who you will interact and collaborate with most frequently to learn more about their work and the connection to this position.
• Within 3 months, you will be performing most of the standard processes and tasks, engaging frequently with colleagues for support as exceptions to processes when unique situations arise.   You will be frequently asking questions and taking notes to help you learn and retain the information needed to perform the position responsibilities. You will also begin working from Cedar Rapids location.
• Within 6 months,  you will have a solid understanding of the test administration processes, functions and tasks and performing the work independently, and will know when to ask questions as well as who to go to when seeking information.  You will be will be experiencing the peak work period with exposure to the primary and most frequent life cycle of the responsibilities of the position. 

About You:

• A minimum of 3 years of experience in an office, clerical, administrative, and/or customer service environment
• Excellent interpersonal, organizational, and communication/writing skills
• Demonstrated ability to be collaborative with customers, partners, vendors and with team members across the organization
• Ability to promote and provide excellent customer experience
• Skills with data collection and evaluation and data manipulation
• Ability to be self-directed and independently recognize and resolve issues
• Good time management skills and ability to prioritize work
• Ability to adapt to and be flexible working in a fast-paced environment with tight deadlines, while maintaining high quality in all aspects of work
• Ability to take the initiative to understand and use-changing systems, technology, and processes
• Experience working in a cross-functional team environment
• Ability to work on site in Iowa City, as well as travel to Cedar Rapids on an ongoing basis
• Fluency with office productivity technology required, preferably with Microsoft Office Excel, Word, Access and Outlook programs
• High school diploma required or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

When ACT was founded in 1959, it disrupted the assessment industry with a new approach to helping students better understand their readiness so they could take steps to improve it.  By leveraging our expertise and authority in assessment and research, we will again disrupt the industry—helping more people learn, better measure their progress, and improve their navigation through life’s transitions. 

More than ever before, ACT is fulfilling its mission of helping people achieve education and workplace success. We’re doing it by pushing the boundaries of learning innovation through the work of our people, who we call team members because we’re all in this together.

We know transformation does not come without challenge. That’s why ACT invests in a variety of experiences for team members to strengthen their connections, explore ideas, learn from customers, and celebrate success.

Learn more about working at ACT at act.org!

ACT is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. ACT values diversity in people and ideas and participates in E-verify. ACT's online position announcements are intended only to provide general descriptions of employment opportunities; none of the information provided for any position should be interpreted as a commitment by ACT to specific terms and conditions for employment.

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