Senior Client Engineer

Overview:

At ACT, Your Work Makes a Difference

Education has power – a power that changes lives forever. It creates opportunities that lift up individuals, their families, and sparks societal change that echoes through generations to come. From our grassroots we have fought the good fight for equity in education, and we remain devoted to helping anyone who struggles to access that power. This is what matters to us and we must do better -- we’ve never been more sure of our purpose. 

ACT team members are part of an organization dedicated to a mission that has never been more important:  Helping people achieve education and workplace success.  Advancing that mission within our organization, by helping our team members achieve education and workplace success of their own, is core to our values. ACT values a diverse workplace and is committed to fostering an inclusive, equitable environment in which every team member has an opportunity to grow.

We want our team members to have the well-being and confidence they need to do their best work, in an environment where both they and ACT thrive.   To support this, our total rewards include company paid life insurance, medical, dental, vision, flexible health and dependent spending accounts, 401(k) retirement savings with company match, paid holidays, paid time off, and so much more.  You can find a comprehensive list of our benefits here.

We are seeking a Senior Client Engineer to help us fulfill that mission.  A functional, reliable and secure client device that provides employees with all the capabilities that they need to successfully perform their job duties plays an incredibly important role in an employee’s success and perceptions of not only IT, but also ACT.  The goal of this position is to provide a world-class experience for ACT users by constantly striving to improve, automate and simplify the delivery of our client solutions and the systems used to manage our client environment. 

The finalist will be hired at the salary and level commensurate with their qualifications.  For this position, we anticipate offering an annual salary in the range of  to $90,000 - $105,000, depending on experience.  ACT manages salaries within the range based on relevant factors including, skills, experience, and internal equity. 

Remote (can also be onsite or hybrid if in Iowa City, Iowa area)

What you will be working on:

• Automate the deployment of client applications, updates and security updates to maintain currency, functionality and security of our Windows and Mac desktop applications
• Identify, prioritize and execute opportunities to simplify, improve and automate internal processes and systems
• Manage, maintain and enhance the systems used to support, monitor and manage our client end points, configurations and software deployments
• Identify and execute opportunities to automate, reduce the cost of, and improve the efficiency of our client workstations, software, and management solutions
• Collaborate with other teams in IT to identify, design and deploy scalable technical client and client management solutions and resolve issues
• Manage, troubleshoot and enhance the virtual desktop system and virtual workstation end points
• Work with the Service Desk to identify self-service and automation opportunities for end users and services and help identify and create how-to and troubleshooting documentation
• Provide user support and assist with escalated trouble tickets from the Service Desk and Deskside Support teams
• Collaborate with Security Operations to design and implement security best practices within our client systems and end points

 Role Progression:

• Within 1 month, you will understand ACT's client infrastructure and management solutions. You will assist with escalated trouble tickets and help improve internal processes and systems.
• Within 3 months, you will automate the deployment of client applications and updates, collaborate with IT teams to implement scalable solutions, and resolve issues while maintaining security best practices.
• Within 6 months, you will identify and execute opportunities to improve and automate client workstations, software, and management solutions, while actively managing and enhancing systems and collaborating with IT teams to deploy strategic solutions and processes. 

This could be the job for you if you have (minimum requirements):

• Five years’ experience with management of desktop systems required (e.g. troubleshooting, application deployments, imaging, etc.), including experience with packaging applications, client management systems and virtual workstation environments
• Advanced knowledge of application packaging techniques, best practices and tooling (e.g., PSADT)
• Understanding of client operating systems and configurations
• Familiarity with client management systems such as InTune and JAMF
• Familiarity with a ticket management solution (e.g. Remedy, ServiceNow, ZenDesk, etc.)
• Collaborate and work effectively with individuals inside and outside the organization
• Ability to communicate effectively across all levels in the organization
• Ability to manage change and navigate positively in an environment experiencing change
• Constantly question and challenge current processes and systems to improve, automate and simplify
• Bachelor's degree in Computer Science, Electronics & Communications, or related technology field, or an equivalent combination of education and experience from which comparable knowledge and abilities

 It’s a plus if you have:

• Experience with software packaging and deployment technologies and techniques
• Experience with Windows and Mac client devices and operating systems
• Experience with client management systems such as InTune, JAMF, and Azure
• Experience with virtual workstation systems such as Microsoft AVD

When ACT was founded in 1959, it disrupted the assessment industry with a new approach to helping students better understand their readiness so they could take steps to improve it.  By leveraging our expertise and authority in assessment and research, we will again disrupt the industry—helping more people learn, better measure their progress, and improve their navigation through life’s transitions. 

More than ever before, ACT is fulfilling its mission of helping people achieve education and workplace success. We’re doing it by pushing the boundaries of learning innovation through the work of our people, who we call team members because we’re all in this together.

We know transformation does not come without challenge. That’s why ACT invests in a variety of experiences for team members to strengthen their connections, explore ideas, learn from customers, and celebrate success.

Learn more about working at ACT at act.org!

ACT is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. ACT values diversity in people and ideas and participates in E-verify. ACT's online position announcements are intended only to provide general descriptions of employment opportunities; none of the information provided for any position should be interpreted as a commitment by ACT to specific terms and conditions for employment.

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