Technical Implementation Consultant

POSITION SUMMARY:  

The Technical Implementation Consultant will assist clients with training, workflow assessment, implementation and  support of the Nymbus platforms, as well as provide surround support and custom configuration  to ensure all aspects of them are easily transitioned. This position serves as the primary point of  contact for clients, and has a key role in helping clients quickly resolve their application issues  (system defects, instruction, etc.).  

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: 

• Configure and implement support products i.e. Digital, Onboard and Lend
• Document client and internal discussions and decisions. 
• Conduct client meetings and provide consultation to the client during the conversion and implementation process.
• Provide conversion and implementation support to both internal and external clients  utilizing phone, email, and other communication methods as applicable. 
• Support ongoing client operational issues by diagnosing improvement opportunities,  providing effective feedback, coaching, training, professional development, and corrective action. 
• Communicate progress and any potential problems to management for awareness and/or resolution. 
• Review Product Release documentation to understand necessary configurations needed to test new features and functionality 
• Test new features and functionality
• Develop and maintain procedures that are essential to client implementations
• Engage with clients and evaluate readiness for conversion.
• Be responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces. 
• Analyze and conduct root/cause analysis on incidents during the implementation process.
• Develop and maintain the tools used to ensure the efficiency and effectiveness of the  conversion and implementation process. 
• Maintain flexibility in schedule to allow for occasional travel. 
• Perform all other related duties as required or assigned. 

QUALIFICATIONS: 

• Bachelor’s degree in related field 
• 2+ years of banking experience required
• Knowledge of customer service techniques and standards 
• Strong working knowledge of online banking, onboard and lend platforms
• Proven ability to manage client meetings 
• Proven development and motivational skills 
• Several years of banking experience preferred
• Strong familiarity with operations support management hardware/software 
• Working knowledge of Google Suite and Microsoft Office
• Working knowledge of JIRA, Confluence and Smartsheets
• Strong verbal and written communication skills 
• Effective public presentation skills 
• Diligent Time Management and analytical skills 
• Process and detail oriented

SALARY & BENEFITS:

• $70,000 - $80,000 Annual Salary 
• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Fully Remote
• Robust 401(k) plan with company match
• Insurance - Health, Dental and Vision (Nymbus covers 100% of the Healthcare and Basic Dental premiums)
• Flexible Paid Time Off