Senior UX Researcher - Consumer

The Fetch Product Design team is responsible for the entire design of the Fetch app—from user experience design to creative direction and production. Our goal is to deliver a fun experience that our shoppers (and partners) love and can’t live without.

Fetch is looking for an experienced Senior UX Researcher to join our team. You will be the sole researcher working across the product design and product management teams; it is your responsibility to lead efforts that measurably improve people’s lives. Fetch product designers are expected to conduct research, but you will drive large strategic initiatives and assist product designers on best research practices.  You will guide our team’s culture through mentorship and thought leadership. You will help Fetch level up by infusing user-centered practices into your work and across the organization.

UX Researchers at Fetch must be…

• Risk-takers. You’ve got ample room to fail and no time to play it safe.
• Endlessly curious. You never hesitate to ask “why” and tirelessly seek out innovative solutions.
• Expert collaborators. You are equally comfortable working side-by-side with executive stakeholders, teammates, and non-technical colleagues as you are with your fellow designers.
• Research craftspeople. Previous experience in product design or product management is a must in order to work effectively with designers and product managers alike.  Creating easily digestible and actionable insights for different groups is required.
• Radically scrappy. You thrive in ambiguity and won’t hesitate to get exactly what you need to keep moving ahead. You can get stuff done!
• Team-players. Our secret sauce is our team dynamic; we don’t have time for egos.

By month 3 you will be…

• Partnering with the product design team on:
• Research strategy
• Creating actionable insights
• Usability studies
• Moderated studies
• Acquainted with both the consumer design team’s research needs and help develop a research strategy 
• Routinely gathering actionable insights for product managers and product designers to utilize
• Owning the research schedule and launching weekly studies

By month 6 you will be…

• Partnering with data stakeholders to combine internal quantitative with qualitative research to tell cohesive stories to move teams and the product forward
• Educating stakeholders on research best practices, especially those without a dedicated designer or product manager
• Creating a user panel and strategy for how to best utilize these users

• Contributing to a long-term vision of scaling research at Fetch

By year 1 you will be…

• Owner of the research vision for product at Fetch in collaboration with product managers, designers, and the marketing team
• Identifying gaps in Collective roadmaps that research can guide
• Coach to product managers and designers across many collectives; you will have created a well-oiled research machine
• Creator of a high-functioning research practice for both the enterprise and consumer product and design teams

We’re looking for people who have:

• 5+ years of relevant research experience 
• Experience with creating and running in-house user panels
• Experience conducting research for consumer-facing products
• Ability to self-direct and lean on their prioritization methods to get their work done in a fast-paced startup environment
• Ability to break down complex issues into easily understood insights presented as shareouts for diverse audiences
• A knack for interpreting and understanding research biases
• Experience running a solo research practice while coaching product designers on best practices
• Previous product design or product management experience
• Experience creating surveys, conducting user interviews, and running usability tests

Compensation: 

• At Fetch, we offer competitive compensation packages to the exceptional folks we hire. The base salary range for this position is $153,000-177,000. We also offer all employees equity in Fetch, so that everyone can benefit from Fetch’s growth.

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Equity: We also offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break. 
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. 
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.