Systems Engineer (Projects)

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cybersecurity, generative AI, and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas. Our mission is to take away technology headaches allowing our clients to focus on their core business.  NexusTek’s 375 employees span 43 states to service our growing client base. We have physical offices in Denver, CO, Irvine, CA, New York, NY, and Monroe, CT.

Working hours

Monday through Friday 8:00 am to 5:00 pm local time with some afterhours as needed. 

Location requirements

 Remote – work from home in the United States 

Why this job is exciting

Feeling stagnated in your current IT role? You won’t at NexusTek - no two days are alike in the MSP world! This is a fast-paced, ever-changing IT position. You will work hands-on with the latest technology in multiple environments. All while engaging our clients in the process to understand their technology needs and enhance their technology efficiencies.  

Who you are

Proactive and independent technical expert with a focus on our Microsoft practice. You perform a variety of system design, implementation, troubleshooting, and support responsibilities, requiring a thorough working knowledge of Systems and Microsoft technologies. You are a skilled communicator on all levels and dedicated to providing top-notch customer service. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.

You know how to:  

• Provide top tier consultative client support while working closely with the project engineering and management team.. 
•  Accountable for accurate and daily time entry for billable/utilization hours.
• Develop detailed project plans, including identifying all major milestones, risks and user impacting events. Projects can range between 5-15 projects ranging in size from 8 hours to over 100 hours. 
  • Follow a statement of work (SOW) and complete all tasks within the SOW.
• Perform Microsoft Cloud migrations. 
• Assist with the resolution of service desk tickets as needed.  
• Respond and perform timely and accurate scheduled maintenance and service tasks as defined for individual clients.    
• Ability to resolve technical issues including, but not limited to:
  • Microsoft Operations Systems
  • Microsoft Server 2012 – present
  • Workstation/server hardware
  • Peripheral devices including printers and scanners
  • Routers, switches, and firewalls
  • Cloud and virtualization-based technologies 
  • Client/Server applications 

Strong working knowledge in the following technologies:  

• Office 365 (Exchange Online, SharePoint Online, Teams, Azure Active Directory, Intune/Endpoint Manager) 
• Azure IaaS 
• E-mail Spam Security and Filtering Solutions
• Modern File projects and migrations
• Microsoft Windows 2012 – present
• Microsoft Exchange 2010 – present
• Networking technologies basic switching, firewall and wireless configuration and troubleshooting
• Familiarity with MSP application like ConnectWise, IT Glue, Nable is desirable 
• Preferred: 
  • Cloud, Data Platform, Data Engineering &ETL
  • SQL, Data Warehousing, DevOps, Programming & Scripting 
  • AI, Machine Learning Integration, Big Data, real Time Processing, Business Intelligence 

The following certifications are desirable:  

Microsoft Certified Solutions Administrator (MCSA)

Microsoft Certified Solutions Expert (MCSE) 

Pay and Benefits

This is a full-time position located in the United States and performed remotely.  

Estimated Starting Salary/Wage Range: $80,000.00 - $95,000.00 annually paid hourly, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.  Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)  

In addition to legally required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following: 

• Four weeks of annual accrued PTO 
• Seven paid national holidays
• Medical, dental, vision options 
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection 
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning 
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Interview Process - Typical interview process for this role:

Application Stage - Thanks for showing interest!

• Submit your application 

Screening Stage - Let's get to know each other!

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening  
• 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you  

Interview Stage - We’ll dive into your experience more in depth

• One-hour technical interview with Hiring Manager and Senior Engineer (virtual) depending on availability, this may be broken up. 
  • 30 minute interview with VP
• References – 3 professional references at least one direct supervisor  
• You are welcome to request additional conversations with team members you didn’t get to meet during the process  

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E-Verify for all US Employees

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team. 

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page:  https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US