Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands.  Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true.  Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.   Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW

Job description

Train in office with future work from home opportunities possible!

Job Summary

Introduce and promote the Marriott Vacations Worldwide brands to sell vacation ownership preview packages over the phone.
Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services.
This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available.
Vacation Planner sales associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.
Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.
Verify individuals or couples meet the Marriott Vacations Worldwide eligibility requirements.
Vacation planners leverage guest loyalty to the Marriott International and Marriott Vacations Worldwide brands and to persuade callers to purchase the vacation ownership preview package.
Confidently ask the potential owner to purchase the package.
Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.
Vacation Planners must follow all Marriott Vacations Worldwide call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
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