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Conitnous Service Improvement Lead

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Salary: 
135 - 183K yearly
Experience: 
Expert & Leadership (>10 years)

Offer summary

Qualifications:

BA / BS required, 10+ years of related experience, Secret Clearance (Top Secret preferred), Program Management Professional preferred.

Key responsabilities:

  • Lead special projects for the Department of State
  • Implement service and process improvements

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General Dynamics Information Technology XLarge https://www.gdit.com
10001 Employees
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Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Top Secret

Public Trust/Other Required:

None

Job Family:

Project/Task Management

Job Qualifications:

Skills:

Continual Improvement Process, Scaled Agile Framework (SAFe), Transformation Strategy

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

We are GDIT. We support and secure some of the most complex government, defense, and intelligence projects across the country. At GDIT, project management is not just a singular part of our mission—it connects every one of us because it’s embedded into every aspect of what we do.

GDIT is your place. You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. Our work depends on a Senior Project Manager joining our team to support the Department of State contract leading surge projects and optional task order support.

At GDIT, people are our differentiator. As a Senior Project Manager supporting the Department of State IRM program, you will be trusted to lead a wide variety of special projects, surge, and optional task order. The Continuous Service Improvement Manager shall be responsiblefor implementing improvements across the program including service and process improvements and

interfacing with process/service owners/managers that are responsible for delivery of those services/practices/processes with the customer.  In this role, a typical day will include:

  • Working with the PM, program staff and corporate support to response to government directed optional task and directed surge support work as well as internal directed projects.
  • Developing technical response, staffing plans, costs in response to government solicitations.
  • Providing technical, administrative, and operational leadership to assigned project or task(s). 
  • Reviewing status of projects and budgets, manages schedules, and prepares status reports.
  • Assessing project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. 
  • Tracking scope, cost, schedule, and performing assigned project or task(s). 
  • Managing/directing resources required to perform assigned project or task(s).
  • Providing technical, administrative, and operational management of assigned projects, including contract and subcontractor management.
  • Supervise assigned staff, includes subordinate supervisors and managers.
  • Leading project staff from matrixed organizations
  • Develops technical project plans, proposals, reports, and task order and administrative reporting.
  • Conduct planning and provide recommendations to client on project requirements.
  • Manage risk tracking process for assigned projects. 
  • Attend customer meetings and serves as primary client liaison.
  • Work with vendors, other organizations and agencies, and other client staff on behalf of the client.
  • Coordinate development of deliverables and products.
  • Ensures quality assurance of project deliverables.
  • Maintain current knowledge of relevant technology as assigned.
  • Participate in special projects as required.

WHAT YOU’LL NEED:

  • BA / BS required
  • 10+ years of related experience
  • Secret Clearance (Top Secret preferred)
  • Program Management Professional preferred
  •  ITIL Intermediate Level Certified
  • Experience driving process improvements, baselining, and tracking service improvements and reporting gained efficiencies on a contract/TO like the requirements in the RFQ.
  • SAFe v6 Agilist
  • Lean Six Sigma Green Belt

WHAT GDIT CAN OFFER YOU:

  • 401K with company match
  • Internal mobility team dedicated to helping you own your career
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Ability to make a real impact on the world around you

    We are GDIT. We support and secure some of the most complex government, defense, and intelligence projects across the country. At GDIT, project management is not just a singular part of our mission—it connects every one of us because it’s embedded into every aspect of what we do.

    GDIT is your place. You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. Our work depends on a Senior Project Manager joining our team to support the Department of State contract leading surge projects and optional task order support.

    At GDIT, people are our differentiator. As a Senior Project Manager supporting the Department of State IRM program, you will be trusted to lead a wide variety of special projects, surge, and optional task order. The Continuous Service Improvement Manager shall be responsiblefor implementing improvements across the program including service and process improvements and

    interfacing with process/service owners/managers that are responsible for delivery of those services/practices/processes with the customer.  In this role, a typical day will include:

  • Working with the PM, program staff and corporate support to response to government directed optional task and directed surge support work as well as internal directed projects.
  • Developing technical response, staffing plans, costs in response to government solicitations.
  • Providing technical, administrative, and operational leadership to assigned project or task(s). 
  • Reviewing status of projects and budgets, manages schedules, and prepares status reports.
  • Assessing project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. 
  • Tracking scope, cost, schedule, and performing assigned project or task(s). 
  • Managing/directing resources required to perform assigned project or task(s).
  • Providing technical, administrative, and operational management of assigned projects, including contract and subcontractor management.
  • Supervise assigned staff, includes subordinate supervisors and managers.
  • Leading project staff from matrixed organizations
  • Develops technical project plans, proposals, reports, and task order and administrative reporting.
  • Conduct planning and provide recommendations to client on project requirements.
  • Manage risk tracking process for assigned projects. 
  • Attend customer meetings and serves as primary client liaison.
  • Work with vendors, other organizations and agencies, and other client staff on behalf of the client.
  • Coordinate development of deliverables and products.
  • Ensures quality assurance of project deliverables.
  • Maintain current knowledge of relevant technology as assigned.
  • Participate in special projects as required.
  • WHAT YOU’LL NEED:

  • BA / BS required
  • 10+ years of related experience
  • Secret Clearance (Top Secret preferred)
  • Program Management Professional preferred
  •  ITIL Intermediate Level Certified
  • Experience driving process improvements, baselining, and tracking service improvements and reporting gained efficiencies on a contract/TO like the requirements in the RFQ.
  • SAFe v6 Agilist
  • Lean Six Sigma Green Belt
  • WHAT GDIT CAN OFFER YOU:

  • 401K with company match
  • Internal mobility team dedicated to helping you own your career
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Ability to make a real impact on the world around you

    We are GDIT. We support and secure some of the most complex government, defense, and intelligence projects across the country. At GDIT, project management is not just a singular part of our mission—it connects every one of us because it’s embedded into every aspect of what we do.

    GDIT is your place. You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. Our work depends on a Senior Project Manager joining our team to support the Department of State contract leading surge projects and optional task order support.

    At GDIT, people are our differentiator. As a Senior Project Manager supporting the Department of State IRM program, you will be trusted to lead a wide variety of special projects, surge, and optional task order. The Continuous Service Improvement Manager shall be responsiblefor implementing improvements across the program including service and process improvements and

    interfacing with process/service owners/managers that are responsible for delivery of those services/practices/processes with the customer.  In this role, a typical day will include:

  • Working with the PM, program staff and corporate support to response to government directed optional task and directed surge support work as well as internal directed projects.
  • Developing technical response, staffing plans, costs in response to government solicitations.
  • Providing technical, administrative, and operational leadership to assigned project or task(s). 
  • Reviewing status of projects and budgets, manages schedules, and prepares status reports.
  • Assessing project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. 
  • Tracking scope, cost, schedule, and performing assigned project or task(s). 
  • Managing/directing resources required to perform assigned project or task(s).
  • Providing technical, administrative, and operational management of assigned projects, including contract and subcontractor management.
  • Supervise assigned staff, includes subordinate supervisors and managers.
  • Leading project staff from matrixed organizations
  • Develops technical project plans, proposals, reports, and task order and administrative reporting.
  • Conduct planning and provide recommendations to client on project requirements.
  • Manage risk tracking process for assigned projects. 
  • Attend customer meetings and serves as primary client liaison.
  • Work with vendors, other organizations and agencies, and other client staff on behalf of the client.
  • Coordinate development of deliverables and products.
  • Ensures quality assurance of project deliverables.
  • Maintain current knowledge of relevant technology as assigned.
  • Participate in special projects as required.
  • WHAT YOU’LL NEED:

  • BA / BS required
  • 10+ years of related experience
  • Secret Clearance (Top Secret preferred)
  • Program Management Professional preferred
  •  ITIL Intermediate Level Certified
  • Experience driving process improvements, baselining, and tracking service improvements and reporting gained efficiencies on a contract/TO like the requirements in the RFQ.
  • SAFe v6 Agilist
  • Lean Six Sigma Green Belt
  • WHAT GDIT CAN OFFER YOU:

  • 401K with company match
  • Internal mobility team dedicated to helping you own your career
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Ability to make a real impact on the world around you

    We are GDIT. We support and secure some of the most complex government, defense, and intelligence projects across the country. At GDIT, project management is not just a singular part of our mission—it connects every one of us because it’s embedded into every aspect of what we do.

    GDIT is your place. You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. Our work depends on a Senior Project Manager joining our team to support the Department of State contract leading surge projects and optional task order support.

    At GDIT, people are our differentiator. As a Senior Project Manager supporting the Department of State IRM program, you will be trusted to lead a wide variety of special projects, surge, and optional task order. The Continuous Service Improvement Manager shall be responsiblefor implementing improvements across the program including service and process improvements and

    interfacing with process/service owners/managers that are responsible for delivery of those services/practices/processes with the customer.  In this role, a typical day will include:

  • Working with the PM, program staff and corporate support to response to government directed optional task and directed surge support work as well as internal directed projects.
  • Developing technical response, staffing plans, costs in response to government solicitations.
  • Providing technical, administrative, and operational leadership to assigned project or task(s). 
  • Reviewing status of projects and budgets, manages schedules, and prepares status reports.
  • Assessing project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. 
  • Tracking scope, cost, schedule, and performing assigned project or task(s). 
  • Managing/directing resources required to perform assigned project or task(s).
  • Providing technical, administrative, and operational management of assigned projects, including contract and subcontractor management.
  • Supervise assigned staff, includes subordinate supervisors and managers.
  • Leading project staff from matrixed organizations
  • Develops technical project plans, proposals, reports, and task order and administrative reporting.
  • Conduct planning and provide recommendations to client on project requirements.
  • Manage risk tracking process for assigned projects. 
  • Attend customer meetings and serves as primary client liaison.
  • Work with vendors, other organizations and agencies, and other client staff on behalf of the client.
  • Coordinate development of deliverables and products.
  • Ensures quality assurance of project deliverables.
  • Maintain current knowledge of relevant technology as assigned.
  • Participate in special projects as required.
  • WHAT YOU’LL NEED:

  • BA / BS required
  • 10+ years of related experience
  • Secret Clearance (Top Secret preferred)
  • Program Management Professional preferred
  •  ITIL Intermediate Level Certified
  • Experience driving process improvements, baselining, and tracking service improvements and reporting gained efficiencies on a contract/TO like the requirements in the RFQ.
  • SAFe v6 Agilist
  • Lean Six Sigma Green Belt
  • WHAT GDIT CAN OFFER YOU:

  • 401K with company match
  • Internal mobility team dedicated to helping you own your career
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Ability to make a real impact on the world around you

The likely salary range for this position is $134,895 - $182,505. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

Any Location / Remote

Additional Work Locations:

USA DC Washington

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

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