Software Business Process Analyst

• Innovative product used by the world’s elite businesses
• Be part of a growing technology team in the middle of a digital transformation
• Join a fun place where people look forward to coming to work every day but also offer the flexibility to determine your own work-from-home schedule too!

Our Company

We are now the global leader in industry market research with a very loyal following of the world’s elite businesses we want to build relationships with at scale. How did we come to be a global leader? It’s all about our people…and we are looking to add even more talented people to our growing marketing team.

IBISWorld is a place where we love coming to work every day, but also offers 100% flexible working arrangements because we know work-life balance is important to make you successful. Do you want an environment where decisions are made together? Are you looking to play an integral role in the visual brand of a company?

At IBISWorld, our people are our most important asset. Our offices are filled with professionals who work hard for our clients, and also love to have fun. We promote a supportive and collaborative environment where management is invested in your development and growth. Be part of a marketing team that can influence the way we think about our clients, products, and business growth.

Job Overview

We're looking for an experienced Software Business Process Analyst to help optimize processes and drive performance across our organization. In this role, you'll collaborate with stakeholders and cross-functional teams—including developers, project managers, and analysts—to design process solutions, document business requirements, and support user acceptance testing. This is an exciting opportunity to contribute to impactful projects and ensure alignment between business needs and technical delivery.

Key Duties

• Conduct process analysis and identify opportunities to enhance operational efficiency.
• Requirement Gathering & Documentation: Collaborate with senior stakeholders to elicit, document, and refine business requirements.
• Facilitate workshops with stakeholders to gather insights and build consensus.
• Translate requirements into comprehensive user stories, process flows and functional specifications to support project delivery.
• Lead and manage user acceptance testing (UAT), ensuring solutions are fit for purpose.
• Monitor and evaluate the success of implemented solutions, providing ongoing support and identifying areas for improvement.

 As a successful candidate, you will have:

• 5+ years of experience working as an IT Business Analyst or Systems Analyst.
• Tertiary degree in information technology, computer science and/or related experience.
• Proficient in process modelling. Creating visual representations of business processes using industry standard tools such as BPMN or UML flowcharts, entity relationships, sequence and choreography diagrams.
• Experience writing functional specifications that clearly define system requirements, user interactions, and business processes to ensure alignment with project goals and stakeholder expectations.
• Experienced in performing as-is and to-be analysis.
• Proficient with modelling tools and software such as Microsoft Visio, Lucidchart or ER/Studio.
• Experience working effectively with cross-functional teams, including project stakeholders, developers, testers and project managers to gather information and validate models.
• Willingness to proactively identify opportunities for process and system improvement.
• Exceptional organizational skills, with the ability to manage and prioritize various responsibilities and consistently meet deadlines; flexibility to effectively deal with unexpected assignments, changes to workload or design revisions mid-project based on management priorities or client requests.
• Excellent interpersonal, written, and verbal communication skills, especially with stakeholders who often have limited technical knowledge.
• Ability to work with others, as well as independently and autonomously with minimal supervision.

Benefits 

• Flexible working hours and remote working arrangements
• Professional development and training
• Friday afternoon company-wide meetups
• Employee benefits and rewards via free breakfast, fruit, and the Perkbox app
• Subsidized gym membership at the Grand Hyatt City Club

 You will be rewarded with a competitive salary + super, work from home days as well as a great working environment.

If you think you are the ideal candidate for this role please apply by submitting your resume and a short cover letter. If you would like to know more about IBISWorld please visit our Careers Page (www.ibisworld.com/careers).

IBISWorld is an Equal Opportunity Employer. All applicants must be authorised for employment in Australia.