Career Opportunities: Operational Resilience Manager (65915)

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 7000 colleagues globally.

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1400 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

Job role

The Operational Resilience Manager is responsible for the overall Protection and Resilience domains’ governance, implementation, and compliance with internal and external regulations, but is also involved actively in the incident management and crisis management processes as required.

There are 6 domains under the governance of the Protection & Resilience program:

o Global Incident Management (GIM)
o Crisis Management (CM)
o Business Continuity Management (BCM)
o Protective Security Management (PSM)
o Emergency Response Management (ERM)
o Outsourcing / Third Party Risk Management (TPRM)

What you will do

• Offer a unique mix of consultancy & operational services for Global Incident Management and Crisis Management offered to clients globally.
• Ensures the P&R Experts and Coordinator have clear tasks to achieve the objectives and the deliverables of the P&R programs.
• Coordinates and supervises the incident management process (IT and non-IT).
• Ensures the quality and supervises the preparations of periodic reporting.
• Responds to various assessments and requests related to GIM and CM.
• Ensures the quality and supervises the various internal assessments for the domains they are responsible of.
• Supervises the compliance of the local hubs with the internal standards and regulations.
• Ensures maturity growth and regulatory compliance for the P&R domains they are responsible for.
• Ensures a good collaboration with Risk Management and other connected functions.
  
   

What you bring

• University degree
• At least 3-5 years of relevant working experience in Protection & Resilience domains (Global Incident Management / Crisis Management) ideally in the financial / insurance industry
• Ideally holder of recognized qualification and certification in one of the Protection & Resilience domains
• Proven experience in Project & Stakeholder management
• Proven experience in incident management (IT / non-IT) / crisis management
• Ability to analyze data and extrapolate relevant information, identify problem root causes and think creatively for solutions
• Experience in conducting Protection & Resilience relevant workshops and training
• Entrepreneurial with strong collaboration skills
• Strong customer service orientation
• Ability to deliver high-quality results and takes ownership of initiatives
• Technical understanding of IT tools
• Proficiency with MS Office – especially MS Word, Excel, PowerPoint, MS Forms. Knowledge of Power BI is a plus.
• Knowledge of GenAI and ChatGPT usage and applicability.
• Fluent English is necessary, knowledge of German or other languages is a plus

You have 

• Leadership experience in a demanding environment.
• Ability to set priorities and work to tight deadlines.
• Good level of self-organization, strong ability to work under pressure.
• High analytical skills and solid business judgement.
• Very high conceptual and problem structuring.
• Self-motivated, proactive and customer-centric working style.
• Well-developed social skills and cross-cultural experience (ability to operate within a global team environment / work within global virtual teams).
• Strong coordination and communication abilities.
  
   

What we offer

Come to the Allianz side! We have attractive compensation and incentives:

• Fixed salary compensation along with fixed benefits.
• Flexible benefits that can be individually customized, so that they best suit your needs.

Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

• Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
• Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
• Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level
• All you can read with Bookster
• Share Purchase Plan
• Allowances for special events (Birth Allowance, Losing a Family Member)
• Flexible working environment (work from home, hybrid)

FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance: Medical services , Private pension, Internal Tourism, Meal Tickets and many other benefits of your choice.

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

Only suitable candidates will be contacted. All applications will be treated with confidentiality.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams

and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

/