Career Opportunities: Service Desk Specialist with German (66023)

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

Job role

A Service Desk Specialist at Allianz Services typically plays a crucial role in providing technical support and assistance to internal users and clients.

What you will do

•      1st  level support –key interface for the vendor to receive information on status of invoice, payment & payment details.
•      Handling of payment requests from ARIBA and SAP purchases 
•      Supporting Supplier with ARIBA and SAP topics 
•      Handling of payment reminders
•      Handling of payment reminders from catalog suppliers
•      Taking care of vendor creation process
•      Identify and drive process optimization 
•      Manage and solve escalation topics
•      Supporting Suppliers on invoicing topics
•      Work in SAP FI, ARIBA, SAP-MM, SAP S4 Hana 
•      Control, create and update the relevant Desktop procedures and keep it up to date
•      Consult and support the customer in operational sourcing tasks
•      Liaise with other Operational Entities, units, departments as well as with externals (clients, providers) and fosters good relationships
•      Identify recurring issues and suggest improvements to processes and systems to enhance service quality.
•      Participate in training and development activities to stay updated with the latest technologies and support practices.
•      Deliver high-quality customer service by maintaining a professional and friendly demeanor.
•      Ensure user satisfaction by providing timely and effective support.

What you bring

•      University Degree
•      0-3 years of relevant experience within accounts payable activity 
•      Fluent English and German for customer and internal communication
•      Accurate and reliable way of working
•      Excellent communication skills 

 You have    

•      Customer and service oriented  
•      ARIBA System knowledge 
•      SAP-FI/AP knowledge, SAP S4 Hana considered an advantage
•      International cross functional work experience
•      Solution orientated, decision maker, self-driven working

What we offer

Come to the Allianz side! We have attractive compensation and incentives:

• Fixed salary compensation along with fixed benefits.
• Flexible benefits that can be individually customized, so that they best suit your needs.

Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

• Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
• Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
• Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level
• All you can read with Bookster
• Share Purchase Plan
• Allowances for special events (Birth Allowance, Losing a Family Member)
• Flexible working environment (work from home, hybrid)

FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance: Medical services , Private pension, Internal Tourism, Meal Tickets and many other benefits of your choice.

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

Only suitable candidates will be contacted. All applications will be treated with confidentiality.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

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