As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future!
Summary:
The ChatPro mission is to provide exceptional support and assistance to both our field and internal departments. We strive to be their trusted partner, offering prompt and efficient solutions to their requests. With a focus on building strong relationships and fostering effective communication, we aim to empower our team to deliver outstanding service that exceeds expectations. Together, we are dedicated to driving success and achieving our goals, all while maintaining the highest level of professionalism and integrity.
Starting Pay: $16/hour
Primary Responsibilities:
Engage with customers, technicians, and internal reps through chat, email, and phone calls in a professional and courteous manner.
Provide prompt responses to all inquiries.
Offer appropriate solutions via chat/email.
Document all interactions.
Stay up to date on all scheduling policies.
Required Skills, Experience & Education:
Ability to multi-task and handle multiple chat conversations simultaneously.
Strong interpersonal skills.
Excellent written communication skills.
Ability to adapt to changing processes.
Ability to work well in a team.
A growth-mindset and drive to improve.
Available shifts:
Monday – Saturday, closed Sunday, Mondays required
Rotating weekends
10:00 am-6:30pm MT
10:30am-7:00pm MT
11am-7:30pm MT
11:30am-8:00pm MT
12pm-8:30pm MT
Learn about the Vivint Culture and why it’s a great place to grow your career!
Here are some highlighted perks you should ask us about:
Daily lunch and drinks on site
Paid holidays and flexible paid time away
Employee/Friends/Family Discounts
Onsite health clinic, gym, gaming tables
Medical/dental/vision/life coverage & 24/7 Medical Hotline
401(k) + Employer Match
Employee Resource Groups
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
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