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Digital Communications Specialist

extra holidays - fully flexible
Remote: 
Full Remote
Work from: 
South Africa

Offer summary

Qualifications:

Strong communication skills, Experience in social media management, Ability to work under pressure, Quick thinking and adaptability.

Key responsabilities:

  • Oversee and respond to messages
  • Engage in daily conversations with users
  • Cultivate relationships with users
  • Achieve messaging quotas

Talent Sam logo
Talent Sam Startup https://www.talentsam.com/
11 - 50 Employees
About Talent Sam
Hiring outsourced employees is way harder than it should be! You have to hunt for the right candidate with varying levels of English competence, deal with local hiring laws, purchase endless tools and even hardware to connect your team.Talent Sam changes everything making your growth easier than ever. We identify, hire, and manage the right people for you ensuring that when you hire, you’re getting the best people for a fraction of the cost.All of our candidates are highly educated South Africans, native English speakers, and have exceptional written and verbal communication skills. Whether you prefer your team works remotely or in a well-equipped physical office, Talent Sam provides everything they need to succeed.With Talent Sam, you’re not just hiring employees; you’re building a future-proof, dynamic team that’s ready to take on the world
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Job description

As a Digital Communications Specialist, your primary function is to manage and respond to incoming messages on behalf of a high-profile influencer. This role requires quick thinking and adaptability to maintain engaging and authentic interactions with a diverse audience.


Key Responsibilities

  1. Message Management

• Task: Oversee and respond to messages directed to the influencer’s account.

• Objective: Ensure timely and appropriate engagement with each user.

2. User Interaction

• Task: Engage in daily conversations covering a broad spectrum of topics tailored to individual user interests.

• Objective: Foster meaningful connections and maintain user engagement.

3. Relationship Building

• Task: Cultivate and sustain relationships with users interacting with the influencer.

• Objective: Enhance user loyalty and encourage ongoing interaction.

4. Performance Metrics

• Task: Achieve predetermined messaging quotas within specified time frames.

• Objective: Maintain consistent communication levels and meet engagement targets.

Communication Flowchart

Below is a simplified flowchart illustrating the message handling process:

  1. Receive Message

  2. Analyze Content

  3. Craft Response

  4. Send Response

This sequence ensures a structured approach to user engagement.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Relationship Building
  • Communication
  • Adaptability
Are you interested?

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