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Mandarin Speaking Account Representative

Remote:

Full Remote

Work from:

Kansas (USA), United States

Offer summary

Qualifications:

Bachelor's degree in business or finance preferred, Fluent in Mandarin and English, both spoken and written, Effective communication and problem-solving skills, Proficient in Microsoft Office and detail-oriented.

Key responsabilities:

Manage assigned portfolio of financial clients
Maintain customer records and process invoices

Shamrock Trading Corporation Truck & road transport Large https://www.shamrocktradingcorp.com/

1001 - 5000 Employees

See all jobs

Job description

Description

Company Overview

RTS Financial, a Shamrock brand, is a factoring company that provides working capital solutions to businesses across multiple industries, primarily trucking and oilfield services. By providing accounts receivable financing, we help our customers build the cash flow necessary to grow their companies.

Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock is frequently recognized among the “Best Places to Work” in Kansas City and Chicago and was most recently recognized as one of America’s top 100 “Most Loved Workplaces" by Newsweek. We also have offices in Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville, Philadelphia and Phoenix. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park!

Responsibilities

RTS Financial and Shamrock Trading Corporation are looking for a Mandarin Speaking Financial Account Representative. This position is responsible for managing an assigned portfolio of clients, including receiving and processing invoices and related documentation per procedural and contractual requirements. The Mandarin Speaking Financial Account Representative will focus on maintaining assigned customers’ accounts receivable portfolios. Ideal candidates will possess an outgoing, dynamic personality and the ability to work in a team environment.

Provide exceptional customer service for financial clients
Regularly update account information to maintain customer records
Prepare product or service reports by collecting and analyzing customer information
Maintain financial accounts by processing customer adjustments
Provide daily funding and handle collections for assigned customers
Perform risk assessments and ensure that procedures are in place and followed to minimize risk
Manage product or service issues, including clarifying the issue, determining the cause, creating a solution, expediting the correction or adjustment and following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Answer product and service questions; suggest information about other products and services
Other duties as assigned

Qualifications

Bachelor’s degree in business administration, finance or related field preferred; or equivalent relevant experience
Effective verbal, written and interpersonal communication skills
Problem-solving and conflict-resolution skills
Detail orientated with analytical and technical skills
Proficient in Microsoft Office and data entry
Demonstrated ability to meet deadlines
Experience in the financial industry a plus
Bilingual skills with fluency in Mandarin and English are a must (must be able to speak, read and write both languages).

Benefits Package

At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:

Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents
Work-Life Balance: Competitive PTO, paid leave policies and eligibility for work from home opportunities after an introductory period
Financial: Generous company 401(k) contributions and employee stock ownership after one year
Wellness: Onsite gym, jogging trail and discounted membership to nearby fitness center

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