Career Opportunities: Office Coordinator - Customer Experience (19411)

Position: Office Coordinator – Customer Experience
Reports to: Corporate & Workplace Experience Manager
Location: Montreal, QC
Schedule: 9h30 – 18h00

Are you passionate about delivering exceptional customer service and creating memorable showroom experiences? BESTSELLER CANADA is looking for an enthusiastic and organized individual to join our team as Office Coordinator – Customer Experience, ensuring our clients and visitors receive first-class service every time.

YOUR ROLE
As the Office Coordinator, you’ll be the face of BESTSELLER CANADA, welcoming visitors and managing showroom experiences that leave lasting impressions. Your role is to ensure seamless coordination of all customer-facing activities in our office and showroom spaces, maintaining our high standards of hospitality and professionalism.

YOUR RESPONSABILITIES

Customer Experience

• Be the friendly face that greets every visitor, client, and partner, leaving a lasting impression.
• Keep our reception and showroom spotless, stylish, and always ready to wow.
• Help set the stage for unforgettable presentations—coordinate catering, setup, and logistics like a pro.
• Manage meeting room bookings and make sure everything is ready to impress.
• Arrange comfy accommodations and smooth travel plans for visiting clients.
• Gather and share client feedback to help us create even better experiences.

Showroom Operations

• Keep our showroom looking fresh—organize inventory, samples, and seasonal updates.
• Make sure all tech and presentation tools are ready for showtime.
• Be the go-to person for all showroom-related questions and team support.
• Pitch in with light cleaning to ensure every corner shines and feels welcoming.

YOUR PROFILE

• Minimum of 2 years in a customer service, hospitality, or office coordination role.
• Organized and Detail-Oriented: You thrive in managing multiple tasks and ensuring nothing falls through the cracks.
• Customer-Centric: You excel at creating welcoming and professional environments.
• Proactive and Adaptable: You anticipate needs and respond effectively to changing priorities.
• Communication Skills: Strong written and verbal communication in French & English, with confidence interacting with diverse teams and clients.
• Tech-Savvy: Comfortable with office software and eager to learn new tools to support your role.

WHY YOU’LL LOVE WORKING HERE
At BESTSELLER, we care deeply about fostering a workplace where employees feel valued and supported. Here’s what we offer:

• Comprehensive insurance from day one, a voluntary savings plan, cellphone and a laptop.
• 3 weeks of vacation, 5 "recharge" days, and 11 public holidays to rest and recharge.
• Flexible hours and half-days off on Fridays until the end of the year for the perfect work-life balance.
• The option to work from home one day a week for added comfort.
• A paid lunch every Wednesday to relieve you from meal prep stress the night before!
• Stay active with free HIIT workouts every second Thursday, thanks to our local gym partner!
• Access to a free virtual health platform 24/7 for instant consultations with health professionals! #WellbeingFirst
• 50% discount in our stores to treat yourself to your favorite fashion items.
• Invitations to exclusive events organized by the BESTSELLER Social Club.
• A brand-new office in Villeray: a modern space with unlimited snacks and coffee to keep your energy high.

We can’t wait to meet you!

We review applications on an ongoing basis and reserve the right to take down the advertisement, when our candidate is found. We are committed to diversity and provide equal opportunities for everyone, regardless of sex, race, ethnicity, religion or belief, disability, age, sexual orientation or gender identity.

BESTSELLER is an international fashion company with brands such as JACK and JONES, VERO MODA, ONLY and JACK & JONES. BESTSELLER operates both its own chains / stores as well as we have a large number of retailers on the market. As an employee of BESTSELLER, you become part of our family. We offer a developing and exciting workplace with a high pace where we all work together towards common goals. Our philosophy and our values ​​are important to us, we work hard and strive to be the best but always in a humble way. BESTSELLER Canada began in 2004 and currently works with eight of our brands. JACK & JONES is our sole retail presence in Canada, while VERO MODA, ONLY, ONLY & SONS, SELECTED FEMME/HOMME, PRODUKT, NOISY MAY and JACQUELINE DE YOUNG are part of our wholesale distribution. Our office in Montreal is the centre of BESTSELLER’s North American operations and the workplace of almost 100 of our colleagues. Overall, BESTSELLER Canada has approximately 600 colleagues, including our distribution centre and almost 50 JACK & JONES stores.