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Hybrid Contract to hire: Customer Account Specialist in Norfolk, VA

Remote:

Full Remote

Contract:

Full time

Salary:

33 - 37K yearly

Experience:

Mid-level (2-5 years)

Work from:

Texas (USA), United States

Offer summary

Qualifications:

2+ years of customer-facing experience, Strong computer skills required, Experience in an inbound call center, HS/GED required; associate degree preferred.

Key responsabilities:

Assist residential customers with inquiries
Perform billing reconciliation and explain electric rates

LanceSoft, Inc. XLarge https://www.lancesoft.com

5001 - 10000 Employees

See all jobs

Job description

Length of Assignment: 1 year contract – possibility for temp to perm

Pay range: $17.00 - 19.50/Hr on w2 (All inclusive)

Work Hours: The primary hours while in training are 8:00am to 5:00pm. Once they are trained to take “lights out” calls those hours could vary depending on the needs of the business. Most likely the schedule can be anywhere from 8 - 5pm to 8:30 - 5:30pm. Potential candidates should be flexible and willing to work extended hours, weekends and holidays. They should also be prepared to work in the office. This is not a remote opportunity.

High Level Project Overview: Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers. *** Energy is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of *** Energy’s Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.

What is the preferred candidate location (local, non-local, remote?) and is there flexibility? MUST be only local or drive in candidates – this position will be a hybrid environment; this is not a 100% remote position. Commute should be no longer than 45 minutes.

Top 3 Required Skills:

Must have customer-facing experience (in person or phone): 2 years or more
Must have strong computer skills (Microsoft office, video conferencing, etc.)
Must be able to multi-task between activities and screens during customer interactions.
Experience working with the public where the customer experience is the main focus.

What soft skill requirements do you have (team fit and personality requirements)?

Must have STRONG interpersonal communication skills with customers, supervisors, peers.

Nice to Have Skills:

Bi-lingual is wonderful, but not required.

Preferred Years of Experience:

Minimum 2+ years of experience in a inbound call center environment
It would be a plus to also have experience with utilities

Education:

HS/GED Required
Associate degree prefer, not required

Are there any specific companies/industries you’d like to see in the candidate’s experience?

Customer Service fields especially inbound call center

Will this candidate be dealing with Private Personal Information(PPI), Company Sensitive Information, or Credit Sensitive Information? yes - Will need a credit check

Regards,

Ankur Mallik
Email: ankurm@lancesoft.com
Phone: (571)-678-0018