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Account Director

Remote: 
Full Remote
Contract: 
Experience: 
Expert & Leadership (>10 years)
Work from: 

Offer summary

Qualifications:

15+ years of experience in SaaS Account Management or related fields, Experience with data governance and quality solutions, Strong knowledge of data technologies like Snowflake and Tableau, None.

Key responsabilities:

  • Partner with strategic customers to maximize value
  • Lead onboarding, training, and support for user satisfaction

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Atlan Scaleup https://atlan.com/
201 - 500 Employees
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Job description


Impact & Purpose 🎯
  • Impact & PurposeLead the Metadata Revolution – Be the guiding force that helps data teams collaborate better and elevate governance in the era of Active Metadata Management.
  • Team Up with Industry Giants – Work hand-in-hand with Fortune 500 companies and game-changing startups, becoming their go-to expert for data success.
  • Drive Real-World Impact – Help customers unlock serious ROI by optimizing their metadata management and fueling their data-driven success.
  • Shape the Future – Your insights matter! Play a key role in refining Atlan’s solutions and making an impact on the data community.

  • Your mission at Atlan ⭐️
  • Trusted Advisor – Partner with Atlan’s largest and most strategic customers, understanding their unique needs and crafting solutions to maximize their value.
  • Relationship Maestro – Build rock-solid relationships with CDOs, CIOs, data analysts, and stakeholders at every level.
  • Success Champion – Lead seamless onboarding, training, and continuous support to ensure sky-high adoption and user satisfaction.
  • Data Hero Evangelist – Amplify customer success stories and inspire the global data community to embrace the power of Active Metadata Management.
  • Builder – Help shape and refine Atlan’s Customer Success framework, making it even more effective and impactful.

  • What makes you a match for us? 😍
  • Deep Expertise – 15+ years of experience in SaaS Account Management, Strategic Customer Success, Account Directorship, or Consulting roles focused on data and technology solutions. Bonus points if you’ve worked with data governance, quality, or related fields.
  • Passionate Advocate – You believe in the magic of data collaboration and have a relentless commitment to customer success.
  • Technical Prowess – A strong grip on the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt, and more.
  • Strategic Thinker – You translate customer needs into actionable insights, helping them achieve measurable ROI while driving product improvements.
  • Commercial Ace – Experience in managing renewals and spotting opportunities for expansion.

  • Bonus:
  • Data Governance & Lineage Knowledge – Familiarity with metadata management, lineage, and governance frameworks.
  • API/Integration Know-How – Comfortable engaging in basic discussions on APIs, workflows, and integrations.
  • Industry Expertise – Experience in industries like financial services, healthcare, consumer goods, or manufacturing to provide tailored solutions.
  • Compliance Awareness – Understanding of frameworks like GDPR, HIPAA, or CCPA.
  • Required profile

    Experience

    Level of experience: Expert & Leadership (>10 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Technical Acumen
    • Consulting
    • Governance
    • Relationship Building
    • Strategic Thinking
    • Business Acumen

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