Jr. Project Manager

 Primary Goal: The Jr. Project Manager oversees the successful completion of projects ensuring timeliness and accuracy of client deliverables. Reporting to the Director of Enterprise Services, the Jr. Project Manager will manage new client implementations of Language interpretation services and any acquisitions for GLOBO. This critical role is accountable for the overall success of any assigned project and helps cultivate future opportunities by maintaining a high level of quality and customer loyalty. This role works very closely with the all GLOBO divisions and the GLOBO leadership team to successfully drive integration, drive ISO Compliance Audits implementation activities. This position will interact heavily with the GLOBO finance department, the Customer Success and Sales teams as well as with the operational team while demonstrating and adhering to GLOBO’s cultural values in all activities. The Jr. Project Manager will be measured on standard project metrics such as adherence to budget, delivering to the timeline, customer NPS, and process efficiencies. 

Responsibilities: 

• Act as the project manager for assigned projects and work to complete those projects on time, to specifications, and to closure with accuracy and efficiency. 
• Manage multiple concurrent complex, global, multi-phased projects.
• Quickly and effectively gather client’s business requirements to design and configure GLOBO services. 
• Create, manage, and track progress against the project plan consisting of multiple services/teams and tracks of work 
• Track and manage risks, actions, issues, decisions, and metrics for the overall project
• Escalate and drive risks and issues to resolution 
• Manage project business case realization 
• Manage and report on project financial spend to budget and report project status to stakeholders
• Conduct risk assessments, report identified risks to management and provide recommendations for risk mitigation. 
• Complete business analysis of internal workflows and systems to achieve internal efficiencies.
• Identify areas for process optimization and efficiency enhancement.
• Recommend process improvements and assist in their implementation.
• Deliver Stakeholder Communication by serving as a liaison between business stakeholders and technology teams and communicating technical concepts to non-technical stakeholders.
• Create detailed documentation including business requirements, process flows, use cases, and user stories.
• Participate in system testing, user acceptance testing, and validation of implemented solutions.
• Ensure delivered solutions meet the specified requirements and are of high quality.

 Required Minimum Education and Experience:

• Bachelor's degree required; MBA preferred 
• 5+ years business experience working and leading projects with multiple workstreams; preferably in a new client management or M&A Integration capacity
• 2+ years of knowledge of ISO Standards and Processes 
• Experience with Google Docs and Apple/Mac Operating System preferred

Additional Preferred Requirements:

• Ability to work independently in a decentralized environment without the reliance on direct authority
• Highest level of personal and professional integrity and ethics
• Broad understanding of current and emerging technology practices
• High level of initiative, accountability, and follow-through
• Value strong teamwork and collaboration skills
• Demonstrated problem-solving and decision-making skills
• Ability to manage multiple initiatives and projects and prioritize needs
• Strong sense of service and passion for the company and business
• Authorized to legally work for any employer in the United States
• Global awareness and sensitive to multiple cultures 
• Language: Fluent in English. Additional languages are an asset 

Travel: Occasional, limited travel to new client sites may be required Work Environment: This position predominantly operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.