Customer Account Manager

Who You Are

You are a resourceful, adaptable, and highly organized individual with a passion for helping others succeed. You thrive on building relationships and have a proven track record in managing retail businesses or e-commerce websites. Your communication skills are top-notch, and you bring empathy and compassion to customer interactions. You’re analytical, detail-oriented, and thrive in fast-paced, high-volume environments where you can make a meaningful impact.

What You’ll Do

As a Customer Account Manager, you’ll be the trusted advisor and go-to partner for our retail clients. Here’s how you’ll contribute:

• Manage a portfolio of clients, ensuring a high retention rate and strong satisfaction (NPS) scores.
• Develop and implement strategies to drive consumer engagement and success for retailers, both online and in-store.
• Conduct monthly website reviews, train clients on tools, and provide actionable insights to improve their digital presence.
• Lead webinars, conference calls, and proactive outreach to keep clients informed and engaged.
• Collaborate across teams to meet client needs and share feedback to help us continually improve our products.
• Identify opportunities for clients to adopt additional tools, enhancing their overall success.

What We’ll Do

At NMG, we’re dedicated to supporting you as you grow and excel in your role. Here’s what you can expect from us:

• A competitive salary and bonus structure designed to reward your contributions.
• Comprehensive benefits, including medical, dental, and vision insurance with $0 cost Employee-Only coverage options.
• Employer-paid life insurance, short-term and long-term disability.
• A matching 401(k) plan with 100% vesting.
• Open PTO, paid holidays, and maternity/paternity leave to help you balance work and life.
• Discounts on electronics, cell phones, health & wellness, travel, and more.
• A business casual work environment that promotes creativity and collaboration.

Who We Are

At Nationwide Marketing Group (NMG), we exist to help independent retailers thrive on their own terms. As the largest buying, marketing, and operational support organization in North America, we partner with thousands of appliance, electronics, furniture, bedding, and home improvement retailers to provide cutting-edge tools, strategies, and resources to help them compete and win in an ever-evolving marketplace.

One of the key ways we empower independent retailers is through Retailer Web Services (RWS), a division of NMG dedicated to digital marketing excellence. Founded in 2006 and based in Scottsdale, AZ, RWS serves over 2,700 independent retailers with a powerful suite of digital solutions, including RetailDeck®, WebFronts®, WebFronts® ReviewTM, AdRocketTM, and ChatterBox. These tools enable small businesses to compete with big-box competitors by strengthening their online presence, enhancing customer engagement, and driving measurable growth.

We bring hustle and passion to everything we do, fueled by our core values: Problem Solving, Continuous Sustainable Improvement, Delivering Value, and Being Trusted Advisors. These principles shape the way we serve our retailers, ensuring that they don’t just keep up—but lead—in today’s digital age.

At NMG and RWS, we are more than a company—we are a community committed to helping independent retailers succeed. Whether through innovative technology, strategic guidance, or unparalleled support, we’re here to help them realize their dreams through the promise of technology.

To learn more, visit Retailer Web Services and Nationwide Marketing Group.

Additional Information

Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of workstation and other office equipment. Frequent typing, writing, bending, and twisting. Must be able to lift up to 10 pounds.

General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time.