Customer Support Agent (REMOTE)

We are looking for a Customer Support Agent to join our team at IMPACT BRANDS. IMPACT BRANDS is a fast-growing, innovative USA-based company specializing in health, beauty, and pet products development.

IMPACT BRANDS is on a mission to help improve the lives of people all over the world with its owned and operated family of brands that empower people to live their best life (PureHealth Research, Pureance, Trumeta, Pawmade, VitalPeak).

Can you imagine the thrill and excitement of making a positive impact on billions of people? Join our diverse movement of top talented people around the world!

What You’ll be Doing

Are you passionate about making a positive impact in people's lives? If so, this role is perfect for you! As a Customer Support Agent, you will have the unique opportunity to take ownership of resolving escalated or complex calls from customers. Your dedication and commitment to providing exceptional service will be the key to turning average customer experiences into truly exceptional ones.

During a Typical Day, You’ll

• Open and maintain customer accounts

• Resolve product or service questions to ensure customer satisfaction

• Recommend products or services based on customer needs

• Contribute to team efforts and achieve related goals

• Manage incoming calls, chats & emails, and provide assistance

• Maintain and handle customer inquiries, records and documentation

• Deliver excellent customer service with a positive attitude

What You Can Expect

• Professional development

• Supportive global team

• Competitive Salary and performance-based bonus

• Vacation and Health Leaves

• Health Budget

• Internet Subsidy

• Team lunches

• Teambuilding and virtual events

• Long-term job position

• Other

A Bit More About Your Role

As a valued member of our team at IMPACT BRANDS, the Customer Support Agent plays a crucial role in engaging potential customers and ensuring their satisfaction. You will have the opportunity to promptly respond to inquiries, providing helpful information about our products and services. By effectively promoting additional offerings, you will contribute to enhancing customer engagement.

In addition to assisting customers with their orders and inquiries, you will also be responsible for preparing correspondence and addressing any concerns or issues they may have. Your knowledge of commonly-used concepts, practices, and procedures in our field will allow you to excel in delivering exceptional service.

As a Customer Support Agent, you will report to the team leader and work collaboratively with your colleagues to ensure a seamless customer experience. Your contributions will be instrumental in maintaining our high service standards and fostering ongoing customer satisfaction.

We appreciate your dedication to delivering outstanding customer service and your commitment to the success of both our customers and our team. Together, we will continue to make a positive impact in providing exceptional experiences for our customers.