Society has changed, but the healthcare system hasn’t. The evidence is undeniable – long wait times, rising out-of-pocket costs, inefficient systems, out-of-date attitudes, issues of access, the list goes on. Clearly, the system is failing us, so we’ve decided to fix it.
About Eucalyptus (or ‘Euc’)
Eucalyptus is a collective of digital healthcare clinics (Juniper, Compound, Pilot, Kin & Software) solving the world’s biggest healthcare challenges from obesity to fertility and longevity.
In just 5 years, we’ve already…
🚀 Launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide.
🌍 Built a team of approaching 500 Eucalypts in 6 countries (🇦🇺🇬🇧🇩🇪🇯🇵🇵🇭🇿🇦) consisting of medical practitioners, engineers, operators and many more functions!
💰 Raised over US$100M funding from the same investors who backed Canva, Uber, and AirBnB.
… and we’re just getting started! Read more about our mission to change healthcare here.
About the role (What you'll be doing)
As a Leadership Support Team Manager, you will oversee a team of Leadership Support Specialists who provide comprehensive administrative services to senior leadership. These services include comprehensive executive assistance, travel coordination, mobility logistics, and more - ensuring that leaders can focus on strategic priorities and must-win-battles for the business. You'll ensure that all tasks are executed by the team efficiently and effectively, from handling day-to-day operational needs to facilitating high-level coordination across the organization. In addition, this role focuses on team development, ensuring executive assistants are well-trained, equipped, and aligned with the evolving needs of the leadership team.
What You’ll Be Doing
- Manage and coach a team of 2-4 Senior Leadership Support Specialists, each with at least one more direct report.
- Oversee the daily operations of the Leadership Support Team and act as a point of escalation for more complex queries regarding the team's services.
- Build SOPs and frameworks from scratch, ensuring systems adapt to organizational growth and changes. This includes creating extensive documentation and developing structured processes.
- Identify and act on opportunities for continuous improvement to increase the efficiency of the Leadership Support Team and optimize services by implementing innovations in processes, tooling, and the like.
- Ensure the appropriate allocation of resources across the team to meet the needs of leadership while balancing workloads and priorities.
- Actively gather feedback from stakeholders to improve the services offered.
About You
Skills & Experience
- A minimum of five (5) years of full-time executive support experience (excluding freelance roles without structured schedules).
- At least one year of experience managing a team of 7-8 individuals, including at least 2-4 direct reports.
- Demonstrated ability to handle multiple priorities and projects, and ensure the smooth coordination of executive-level logistics.
- Strong critical thinking and problem-solving abilities to resolve issues quickly, often under tight deadlines or high-pressure situations; ability to manage changing priorities.
- High level of detail orientation, professionalism, and capacity to manage stakeholders - particularly around highly sensitive or confidential concerns.
- Proficient in Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides), Slack, Notion, and other productivity tools. Comfortable adapting to new technologies and systems.
- Excellent command of the English language, both written and spoken. You are an attentive listener and can interact with stakeholders effectively and concisely.
Others
- You are willing to work full-time (40 hours/week) in a hybrid set up during either APAC or EU business hours:
- APAC Business Hours: 7:00AM - 4:00PM Manila Time
- EU Business Hours: 1:00PM - 10:00PM Manila Time
- You are located near or within Metro Manila, Philippines.
- You have a suitable work-from-home setup (e.g., work desk, comfortable chair, proper lighting, quiet environment).
- You have stable internet connection at home: 30 Mbps minimum.
Working @ Euc:
Life is short, so we’ll be frank - fixing healthcare is hard. Like, really hard. That’s why we work smart, AND hard.
If you’re brave enough to….
💬 Open yourself to lots (and we mean LOTS) of feedback,
🏃 Sprint - not walk, towards your professional and personal growth,
🥰 Deeply care about our patients, and those you work with,
… here’s what we can promise in return…
- You’ll be supported to accelerate your career - Regular feedback (sometimes daily 😅) alongside our bi-annual performance reviews, a professional development budget, and the mentorship and buddies to ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
- You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given the opportunity to tackle interesting problems to tackle interesting problems, and work amongst people who care deeply about our patients.
- You’ll make impact faster than you ever could have imagined - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else.
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.
