Order Management Specialist - Remote

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 17,000 customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters who doers, thinkers, and collaborators are who embrace and live by our values:

Invested Relationships

Fiscal Prudence

Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

Our Order-to-Cash team supports our customers by proactively identifying opportunities for operational improvements and system optimization. The successful candidate will have a record of success in thinking outside the box to find optimal and scalable solutions to problems.

WHAT YOU’LL DO: 

• Review orders and contracts in Salesforce for compliance with product structure.
• Process and Manage Sales Orders and contracts in our internal application, Salesforce, and NetSuite
• Adapt to changing processes and technical and contractual changes in the growing product line
• Manage the inquiry queue in the required SLA for internal and external partners.
• Participate in month-end close: support quarterly financial review and audit
• Good multi-tasking and time management skills.
• Collaborate with Legal, Sales, Deals Desk, and Finance partners to resolve non-compliant orders to resolve deployment bottlenecks
• Assist in process documentation and department process change initiatives 

YOUR QUALIFICATIONS:

• Bachelor’s degree in accounting or finance   
• Willing and ability to work Night Shift, coverage through 4:30 pm PST 
• Proficiency with Excel (Pivot tables, Look-Up formulas) 
• Experience with NetSuite or similar ERP   
• Experience with Salesforce   
• Experience with Zendesk or other Customer service platforms   
• Strong verbal and written communication skills including understanding how to tailor messages toward different audiences and conveying the objective clearly

BENEFITS

• Competitive salaries
• Medical insurance and healthcare benefits for you and your family
• Fully paid premiums for life insurance
• Flexible hours and PTO
• Mental wellness platform subscription
• Gym reimbursement
• Childcare reimbursement
• Group term life insurance

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.