Admin Assistant (ZR_18919_JOB)

Job Highlights: 

• Monday to Friday 9 AM to 1 PM
  

Client Timezone: Doraville, Georgia USA (Eastern Standard Time)

Client Overview

Join a dynamic and growing company that operates in two exciting industries: residential cleaning services and real estate investment. This innovative business leverages cutting-edge technology to streamline operations and deliver exceptional customer experiences. As a key member of our team, you’ll have the opportunity to contribute to the success of both sectors, gaining valuable experience in customer service, scheduling, and real estate research.

Job Description

We are seeking a highly organized and detail-oriented Administrative Assistant to support our thriving residential cleaning service and real estate investment operations. In this multifaceted role, you’ll be at the heart of our business, managing customer inquiries, coordinating cleaning schedules, and conducting vital research for real estate opportunities. This position offers a unique blend of customer service, operational support, and analytical tasks, providing an excellent opportunity for professional growth and skill development. If you’re a proactive problem-solver with excellent communication skills and a passion for delivering top-notch service, we want you on our team!

Responsibilities

• Respond swiftly to customer inquiries and leads through various platforms, aiming for a 5-minute response time
  
• Utilize the Launch 27 app to schedule efficiently and manage cleaning services
  
• Coordinate seamlessly between customers and cleaning staff to ensure optimal service delivery
  
• Conduct in-depth research on real estate properties, focusing on auctions and tax liens
  
• Compile and maintain detailed spreadsheets with property information, auction dates, and relevant contacts
  
• Manage email communications professionally and efficiently
  
• Assist with basic social media tasks to enhance our online presence and marketing efforts
  
• Provide general administrative support across both the cleaning and real estate sectors of our business
  

Requirements

• Proven proficiency in Excel, particularly in managing complex, interlinked spreadsheets
  
• Exceptional written and verbal communication skills, with a focus on customer service excellence
  
• Strong attention to detail and ability to follow established processes and templates accurately
  
• Demonstrated experience in managing multiple tasks and prioritizing effectively in a fast-paced environment
  
• Quick learner with the ability to adapt to new software applications (e.g., Launch 27, Bark)
  
• Basic understanding of social media platforms and their business applications
  
• Experience in customer service or administrative roles is highly desirable
  
• Ability to work independently and take initiative while also collaborating effectively with a remote team
  
• Reliable internet connection and a quiet, professional home office setup