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Sr. Technical Writer

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

Philippines

Offer summary

Qualifications:

Extensive portfolio of writing examples., Proven technical, writing, and communication skills., 5+ years as a software technical writer., Bachelor's degree or equivalent..

Key responsabilities:

Coordinate documentation specifications and design.
Organize, write, and maintain high-quality documentation.

Five9 Large https://www.Five9.com/

1001 - 5000 Employees

See all jobs

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Senior Technical Writer

We are actively looking for a full-time experienced and detail-oriented technical writer to join our Product Content & Operations documentation team.

You will develop user and administrator documentation for a cutting-edge, Cloud-based contact center platform. You’ll work closely with product and engineering teams to create and maintain online content, and work with a strong team of writers to help take our product doc to the next level.

Responsibilities

Coordinate documentation specifications and design with product management and product development.
Organize, write, and maintain high-quality user and administrator documentation for audiences of varying technical abilities.
Collaborate with SMEs of all internal teams to proactively gather the required information.
Learn and use the Five9 software of assigned products.
Manage all aspects of documentation projects from estimation to delivery.
Ensure that deliverables conform to the company style.

Qualifications

Extensive portfolio of superior writing examples that you are prepared to discuss.
Proven technical, writing, and oral communication expertise.
Proven experience in documenting web-based applications.
Strong problem-solving and analytical skills.
Proven expertise in working with MadCap Flare and Adobe Acrobat.
Experience writing documentation for the web, including familiarity with HTML and CSS.
Experience with Agile project management and source control tools, such as Jira and GitLab.
Experience with contact center technology, hosted software products, and VoIP are a plus.
5+ years of experience as a software technical writer.
Bachelor’s degree or equivalent.

Company Benefits

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

#LI-Remote, #LI-JM2

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.