At Tag, we love what we do and pride ourselves on an authentic culture built on our core values of integrity, innovation, sustainability, growth, and accountability.
We are a leading creative production and sourcing partner to brands and agencies and we have over 50 years of marketing execution experience, working with the world’s best brands. We are creative directors, graphic designers, CGI artists, writers, photographers, producers, linguists, operations experts, and account managers, coming together to deliver impactful content with craft, scale, and speed.
Our marketing expertise digs deep into industry sectors and marketing channels, to help our clients stand out and sell more, everywhere. As people, we are collaborators and makers, learners, and listeners, with a strong commitment to diversity, equity and inclusion, service, and work-life harmony.
The Sr. Project Manager, Localization provides support to the Regional Director, Language Services by taking full responsibility for managing day-to-day projects and campaigns, managing client relationships.
JOB QUALIFICATIONS
- 5+ years of experience in handling client Language Services or Creative briefs
- A Bachelor’s degree in related field (i.e. English, Linguistics, International Relations, Marketing, Communications, Business). A combination of education and work experience can be substituted.
- Bilingual a must
- Understand production processes and the essentials of briefs from a Language Services perspective
- Excellent customer service skills
- Excellent written and verbal communication
- Understanding of job-tracking systems
- Be highly organized, detail-oriented, ability to multitask and prioritize workload
- 3+ year experience with project management applications and translation management systems/CAT tools
- Solid understanding of Microsoft Office suite (Word, PPT, Excel)
- Knowledge of invoicing and P&L processes
JOB DUTIES
(* denotes essential function)
- * Day-to-day management of projects/ briefs and campaigns including: setting and managing project timelines, estimating/reconciling, project administration, status reporting, handling client approvals. Determine optimal workflows, develop brand guidelines and set procedures for new accounts.
- *Ensure creative excellence in projects by following set creative procedures including interpretation and consolidation of client briefs, Language Services and Creative Team, briefing copywriters, translators and proofreaders
- *Maintain close contact with Client Services team who are also on the same account
- *Develop an expert-level understanding of job tracking systems
- *Anticipate, identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
- *Escalate team issues to Director as necessary
- *Develop rate cards for clients
- *Accurately quote all jobs and keep the client updated regularly with any additional costs.
- *Manage billing, produce and present financial reports to clients or Language Services Director
- *Synthesize complex briefs and develop efficient project plans
- *Regular review and auditing of processes such as folder structure, compliance with workflows, and reporting back findings to director
- Be commercially aware and highlight any costing errors immediately to the Director.
- Assist in setting up of new Language Services projects, resource planning and client specific procedure
- Ensure Best Practices are followed
- *Responsible for day to day client relationship management.
- *Ensure all client/internal deliverables are met
- *Conduct client presentations, QBRs and pitches. Attend client meetings
- *Investigate issues related to projects, and identify areas to prevent repeat occurrences
- *Conduct follow-ups after delivery of projects and client satisfaction surveys to maintain quality and client relationship
- With Language Services Director, identify potential new business and ways of increasing profitability
- *Be first point of escalation for team members on day-to-day project management questions and issue resolution
- Arrange and oversee inductions for new employees. Plan and execute training schedules.
This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.
We’ve made a strong commitment to diversity and inclusion and are taking a stance on equality in the workplace. We support sustainability, in our organization and with our network of partners and suppliers.
