British Sign Language Video Interpreter

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.  Join our award winning team!

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)

Position:                      British Sign Language Video Interpreter

Department:                 OPI/VRI Over-the-Phone Interpreting and Video Remote Interpreting

Reports to:                   OPI/VRI Real Time Analyst Lead

Location:                      Hybrid: Work from Home and / or LanguageLine Head Office, London

LanguageLine’s UK operation is part of the worldwide LanguageLine Solutions group with global headquarters in California and European headquarters in London.  Over its 40-year history, LanguageLine Solutions ensures the best interpreting and translation services available in the industry.

Main Job Purpose

Responsible for handling video calls and render the meaning of conversations between British Sign Language and English speakers. Break the communication barrier in a wide range of industries that LanguageLine Solutions serves, during simple or complex, technical or non-technical video interpreting sessions Providing support with the management of BSL interpreters with the potential to develop to Senior Language Specialist responsible for BSL interpreter training and performance monitoring.

Specific Tasks

• Responds to video interpreting sessions promptly and conduct interpretation in a professional manner
• Exhibits excellent interpreting skills and professional attitude whilst interpreting
• Provides accurate and complete interpretations of verbal and non-verbal messages as uttered by LanguageLine Solutions' clients and their customers of limited English proficiency
• Ensures the highest level of quality by following all interpreting guidelines and procedures as set forth by LanguageLine Solutions and professional bodies such as NRCPD and RBSLI
• Remains impartial and unbiased while using correct protocol
• Manages the flow of the video-call and avoids taking over and interaction with the service user w/o client's permission
• Exhibits knowledge of industry-specific terminology and protocol, i.e. medical/court/insurance/government agencies
• Provides excellent customer service to client and service user, i.e. use of appropriate tone, patience and courtesy
• Maintains a positive working relationship with Contractor Liaison, the Interpreter Resource Centre and other departments as needed
• Demonstrates dependability Demonstrate commitment to cultural sensitivity and working in a diverse environment.
• General admin tasks, such as producing reports.
• Assisting with any other ad-hoc duties which may be required by the department.
• Any other duties appropriate to the position.

Person Specification

The following range of experience, knowledge and skills are required:

Essential:

• Be a brand ambassador for the Company
• Registered Sign Language Interpreters (RSLI) with the National Register for Communications Professionals working with Deaf and Deaf blind people (NRCPD) and able to provide evidence of re-registration on a yearly basis.
• Verified by the NRCPD to meet all of the registration criteria required by them to be accepted onto their register. On successful registration, interpreters are issued with a yellow identity badge that they will have at all assignments (official NRCPD badges feature a silver 'Sign Safe' logo).
• Must hold an MA, Post Graduate Diploma or NVQ Level 6 or equivalent in BSL/English Interpreting and Translating. In addition to this, they should hold a Level 6 or honours degree level or equivalent in their second language (typically BSL)
• Sufficient appropriate experience of public sector BSL interpreting and evidence must be available on request.
• Independent worker, willing to take responsibility with proactive approach
• Works to understand business, as well as customer needs and strives to exceed expectations.
• Ability to work in a fast paced, high-pressure role and to multitask.
• Ability to set, communicate and track clear & measurable goals through KPI’s.
• Competency in Microsoft Office.
• Administration experience.

Technical Requirements:

• High speed Home Broadband. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 3 Mbps.
• Home office should provide space for a backdrop of 5 ft by 7 ft and a desk and chair. 
• A direct connection from the modem to the desktop or laptop must be used. Cable or fiber optic services are preferred. For optimal connectivity: Satellite service is not permissible.
• Must have access to a quiet space free from background noise or distraction.

Desirable

• Competency in Microsoft Office.
• Administration experience.
• Experience in delivering training
• Experience in quality control / performance review of others

LLS is an equal opportunity employer, meaning that employment opportunities are made and offered to individuals without regard to race, color, religion, sex, national origin, or any other characteristic protected by federal or state law or local ordinance.  LLS will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position.  Should you require accommodations to complete this application and/or the interview process, please let us know immediately.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Excellence in Customer Service Awards: Organization of the Year (Small)
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
• Communicator Award of Distinction: October 2019 Broker News
• MarCom Awards: Gold, COVID Staycation Ideas brochure
• MarCom Awards: Platinum, 2021 Well-being Calendar
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)