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Team Lead, Site Reliability Engineer

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

India

Offer summary

Qualifications:

8+ years of experience in production environments, 3 years managing an engineering team, Strong knowledge of networking and cloud services, Excellent written and verbal communication.

Key responsabilities:

Recruit and train a team of engineers
Manage incidents and escalate issues as needed
Collaborate with customer-facing teams to improve service
Design procedures for incident resolution
Oversee team shifts and on-call rotations

Redis Computer Software / SaaS SME http://redis.io

501 - 1000 Employees

See all jobs

Job description

Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Who We Are:

A global company with a diverse and talented team. We dream, create, and succeed as one. Collaboration, open feedback, innovation, and growth aren’t just words here; they’re our DNA. We’re doers who value action over words and are committed to excellence, mutual support, and continuous learning. Redis offers more than a job; your voice matters here – join us and redefine what’s possible.

Why would you love this job?

As a SRE Team Leader, you will build and manage a team of Site Reliability Engineers who will monitor, fix and manage the Azure Managed Redis service in Microsoft Azure. As both a manager and a technical leader, you will educate, train and develop your team to ensure operational excellence.

Redis hires for this and similar roles on an ongoing basis, so your application will be collected and kept on file as needs arise, subject to and in accordance with applicable law. Redis may not contact you immediately following receipt of your application.

What you’ll do:

Recruit and train an entire team based on the technical experience you will gain.
Revise incidents handled by your team, manage escalations and take real time decisions to resolve events.
Collaborate with customer facing teams, be familiar with large customers and help improve customer service and SLA.
Maintain close communication with development teams regarding ongoing bugs, fixes, deployments and how they can affect our customers.
Design, write and implement procedures to improve resolution time of production incidents
Manage the team shifts and on-call rotations while collaborating with other team leaders

What will you need to have?

8+ years of experience troubleshooting technical issues in a production environment
3 years of experience in recruiting and managing a team of engineers on large production environments
Strong technical knowledge of networking, operating systems and major cloud providers
Outstanding communication, interpersonal and managerial skills
Be able to turn new improvement ideas from vision through execution
Excellent written and verbal communication in English

We give back to our employees:

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:

Competitive salaries and equity grants
Flexible vacation time to promote a healthy work-life balance
Health insurance, paid paternity leave, and pension plan
Flexible working options
Yearly health and wellness budget for a healthy mind and body
Frequent team celebrations and recreation events
Home internet & phone stipend
Learning and development opportunities
Ability to influence a high-performance company on its way to IPO

#LI-AD2 #LI-Remote #LI-DNI

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.