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Synapticure is a specialty telehealth clinic transforming the experience & outcomes of neurodegenerative disease for patients and caregivers. Founded in 2021 by an ALS patient and caregiver, our care model includes quick and easy access to neurologists, behavioral health including psychiatry and therapy, care coordination and additional services into one integrated care experience.
With inclusive insurance coverage including Medicare, we treat patients in all 50 states with ALS, Parkinson’s, Huntington’s, Alzheimer’s and related Dementias. Synapticure partners with health plans, providers, and community organizations to improve the lives of the more than 10 million Americans living with neurodegenerative disease.
As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s and ALS.
The Role
Navigators convey accurate information to help consumers make informed decisions about healthcare coverage, providing virtual one-on-one enrollment assistance. Navigators work directly with patients to help optimize their insurance coverage. This role will require working with insurances on prior authorizations and referrals.
Job Duties – What you’ll be doing
Assist individuals with applications for health insurance programs, including explaining information accurately and in understandable terms, interviewing consumers to obtain information needed for application, and facilitating computer-based enrollment.
Maintain up to date expertise in eligibility, enrollment and program specifications and provide information to consumers in a fair and impartial manner.
Educate the public about the Marketplace and health insurance affordability programs through community outreach events.
Ensure the privacy and security of consumers’ personally identifiable information and comply with federal regulations
Complete prior authorizations and referrals
Key Competencies
Effective communication
Active listening and attentiveness
Empathy and patience
Problem-solving
Friendliness and open-mindedness
Requirements – What we look for in you
Bachelor’s degree preferred
1 to 3 years of experience in customer service, education, human service delivery, community outreach, public health, benefits enrollment, and/or related fields.
Understand and demonstrate commitment to the mission.
Excellent organizational and time management skills.
Computer skills: ability to efficiently navigate the Internet, familiarity with Google, Mac, and with Zoom.
Ability to learn and retain complex information with accuracy and to follow procedures consistently and with attention to detail.
Ability to work independently with minimal supervision.
Cultural sensitivity and ability to work respectfully and inclusively with a diverse population.
Required profile
Experience
Level of experience:Mid-level (2-5 years)
Industry :
Spoken language(s):
English
Check out the description to know which languages are mandatory.