Field Service Technician II

Job Summary

The Field Engineer will service new and existing equipment.  This includes performing equipment installation, maintenance and providing training in the Powder/Liquid/Container lines of business.

Essential Job Duties and Responsibilities

• Support installation projects of new equipment.
• Serve as site manager and the Nordson representative during the installation effort.
• Supervise skilled tradesmen to construct and install all Nordson supplied equipment.
• Communicate and resolve issues to ensure successful sign off with customer is reached.
• Provide exceptional customer service to new and existing customers.  Position requires mechanical, electrical and electronic knowledge and skills to perform necessary service and instruct others on maintaining equipment.
• Perform system audits of Nordson equipment.
• Maintain detailed knowledge of Nordson products and policies and follows procedures.
• Perform other duties as assigned.

Education and Experience Requirements

• Associate’s degree or two-year technical certificate, or 2-4 years’ experience in lieu of degree/certificate.
• Ability to read Electrical and Pneumatic and dimensional construction drawings required.
• Basic electro-mechanical troubleshooting skills required.
• Experience with PLC’s and robotics is beneficial.

Skills and Abilities

• Detail-oriented, self-starter with strong communication and organizational skills.
• Extensive Reporting and organizational Paperwork required.
• Proven ability to multi-task and work collaboratively as well as independently in a dynamic and entrepreneurial environment.
• Experience in the Finishing industry is preferred.
• Proficient in Microsoft Office.
• Ability to travel, including intermittent international travel is required.
• Demonstrated ability to learn.

Working Conditions and Physical Demands

Field environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

Estimated 75-90%, depending on candidate location.

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