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Business Intelligence Support at EX Squared LATAM

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Fixed term
Work from: 
Anywhere, Latin America

Offer summary

Qualifications:

Minimum eight semesters in Systems Engineering, Computer Science, or Telecommunications, Intermediate Excel proficiency, Basic SQL and MySQL knowledge, Familiarity with ITIL frameworks.

Key responsabilities:

  • Manage tickets related to user requests
  • Oversee user training on systems

EX Squared LATAM logo
EX Squared LATAM SME https://outcoding.com/
501 - 1000 Employees
About EX Squared LATAM
Welcome to Outcoding, an EX Squared company - your premier nearshore outsourcing solution provider! Combining technical expertise with creative execution, we serve as a subsidiary of the renowned technology services provider, EX Squared. With over two decades of experience in the software industry, we excel in delivering high-quality solutions for businesses worldwide. Our team consists of creative minds and technical experts who imagine, build, and evolve digital futures for organizations across the globe. Experience the best of technology and innovation with Outcoding.
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Job description

Become an EXpert as a Business Intelligence Support

The main responsibility is managing tickets related to user requests and functional incidents on platforms managed by the IT Service team, ensuring efficient task follow-ups and project completion.

What you’ll need to be successful:

  • Ticket Management: Resolving requests and issues on various company platforms according to IT Service policies.
  • Project Execution: Meeting project deadlines set by the IT Service department.
  • SLA Compliance: Adhering to Service Level Agreements.
  • Training Management: Overseeing user training on systems managed by the IT team.
Competencies and Requirements
  • Education: Minimum of eight semesters in Systems Engineering, Computer Science, or Telecommunications.
  • Technical Skills:
    • Intermediate Excel proficiency
    • Basic SQL and MySQL knowledge
    • Familiarity with ITIL frameworks for IT service management
  • Experience: At least one year in an N1 application support role.
  • Other Skills: Strong customer service, teamwork, problem-solving, and proactive solution delivery.

About us: EX Squared LATAM is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution for companies searching for high-quality software development solutions. We specialize in delivering the best technical solution and enhancing that solution creatively by working closely with stakeholders to understand the business context.

#LI-ERICK #LI-REMOTE

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Training Programs ManagementProject ImplementationMySQLItilv3SQL (Programming Language)

Other Skills

  • Microsoft Excel
  • Customer Service
  • Teamwork
  • Problem Solving
Are you interested?

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