Account Coordinator, Contact Center (Remote | M-F, 12-9 PM EST)

PAR North America is the leading nationwide provider of vehicle transition services including recovery management, skip tracing, compliance, remarketing, and title services. We are employee-driven with an environment that creates opportunities for growth and development.  

What We're Looking For: 

PAR is looking for a customer-focused, detail-oriented professional to join our Contact Center team. In this role, you will build on any existing customer service skills you have and act as a liaison for internal and external communications. If you love problem-solving in a highly collaborative environment, please apply!

What We Offer: 

• Competitive wage

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match 

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer 

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and rapid advancement

What You’ll Do: 

• You are the first impression for our clients, taking both phone and email inquiries as needed

• Exercise your detail-oriented nature in keeping all systems updated, this component is critical to the role

• Comfortability working in a call center environment while working remotely

• Communicate internally on client requests as the situation warrants additional approvals or follow-up.

• Assist our Senior Account Managers in problem-solving 

• Provide conflict resolution as needed all while maintaining a professional demeanor

Nice to Have: 

• A high level of detail-oriented experience as your notes will dictate future interactions with our clients

• A flexible understanding and desire to work overtime in times of high volume

• Excellent computer skills with Google applications such as Gmail, Docs, and Sheets  

• Strong time management, organizational, and written/verbal communication skills

• A professional nature and proper phone etiquette

• A desire to grow your career within the department and learn new functions of the organization

Must Have’s: 

• 1 + years experience in a high-volume customer service role (maintaining 10+ calls per hour)

• High School Diploma or GED, required