Director of Sales, Retail SaaS

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Retail represents a diverse group of Fullsteam business units having market leading software and services​. We are business builders, offering POS software, inventory management, marketing services, ecommerce, and payments technology.​ Our solutions delight our clients by maximizing operational efficiency and revenue by increasing both customer and employee satisfaction.

Job Summary:

Grow people. Grow sales. This exciting new role will help create the next chapter within EPASS, part of Fullsteam. As a player/coach, you will lead a talented group of sales professionals to accelerate the acquisition of new logos and achieve new heights together!

EPASS provides enterprise and payments software for the Appliance, Furniture, and Electronics Sales & Service industry. To learn more, visit: http://epass.software/about/

Primary Responsibilities:

• Build and manage an inbound/outbound sales organization, targeting vertical B2B SaaS and payment solutions from SMB to Enterprise levels.
• Design sales strategies and resourcing plans, ensuring effective execution and achievement of sales goals.
• Directly accountable for leading, coaching, and managing individual and team performance to meet or exceed sales quotas.
• Lead forecasting efforts, pipeline management and backlog inspection to achieve sales quotas. Host weekly sales pipeline reviews and win/loss evaluation meetings.
• Roll up weekly sales forecasts to executive leadership.
• Monitor and analyze sales performance, providing timely feedback and driving improvements in sales methodologies and outcomes.
• Develop new sales approaches to penetrate target customer markets.
• Act as a hands-on leader, monitoring outbound activity and conducting pipeline reviews.
• Develop standard operating procedures for efficient and effective sales processes.
• Contribute to regular budget and sales forecasting processes.
• Act as a player coach with a direct selling responsibility in enterprise accounts

Skills & Competencies:

• Strong business acumen with a focus on achieving revenue goals.
• Expertise in leveraging data to inform strategy, optimize tactics, and drive results.
• Proficiency in building, developing, and leading high-performing sales teams.
• Advanced knowledge of Salesforce and sales engagement platforms.
• Excellent communication skills across all levels of an organization, both in-person and remotely.
• Strong analytical and problem-solving skills.
• Detail-oriented and organized, with the ability to effectively prioritize tasks.
• Ability to thrive in a fast-paced, dynamic, team-oriented environment.
• Demonstrated ability to manage prospecting efforts, sales processes, pipelines, and contracts.
• Knowledge of SaaS solutions and the buyer-centric sales approach.

Minimum Qualifications:

• 8-10 years of experience leading B2B SaaS sales selling to SMB, mid-market, and/or enterprise customers
• Direct experience leading sales for a $50mm-$100mm SaaS P&L
• Experience selling software with payments preferred
• Experience building and managing best-in-class sales teams of <10 people in a distributed environment
• Travel as required by business needs

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.