Training & Implementation Specialist

About the role
The role of a Training and Implementation Specialist is directly responsible for strategically training doctors, technicians, and office staff.  Training includes, but is not limited to, practical navigational skills to efficiently use the designated EHR and other software, related billing and coding support, EHR remediation and retraining, and other tasks as assigned by the Clinical Excellence Program Manager and Vice President, Clinical Excellence.  Additional skills trained by this position include improving the overall flow and technique of the practice from technician work-up to doctor transfer of trust. and encouraging a positive work environment that supports our MyEyeDr. culture. Reporting directly to the Clinical Excellence Program Manager.

This is a hybrid remote role, offering a flexible work arrangement out of either our Raleigh, NC or Vienna, VA offices.

You Will

• Train Eyefinity EHR and other company software programs to office staff and/or Doctors
• Support and/or review proper billing and coding as it relates to Eyefinity EHR and other company software
• Remediation of EHR training as needed
• Create/Update training content (i.e., videos, PDFs, SOPs, etc.) that reflect new system and/or company policy changes
• Explore and test upcoming EMR release updates and report on any potential issues
• Coordinate and communicate strategic plans of EHR integration for assigned office(s)
• Facilitate webinar-based training during and/or after office hours
• Assist IT and other related departments to facilitate equipment integrations
• Partner with IT to communicate and investigate system issues impacting patient care
• Identify and communicate office strengths and challenges after each implementation 
• Ensure office technicians/staff maintain an acceptable patient/office flow
• Pre-test/work-up patients and/or scribe to maintain office flow as needed
• Educate or enhance the verbiage and technique used to capture retinal imaging

About You

• Minimum of 2 years employed as an Optometric or Ophthalmic Technician and/or Scribe
• Completion of Tech Level 1 and 2 programs or equivalent
• Minimum of 1 year experience using Eyefinity EHR in a high-volume office (with a reasonable amount of medical office encounters)
• Previous experience training new technicians and new users to the EHR is a must
• Undergraduate degree in related field is strongly preferred
• Sustain a high retinal image capture rate in current office
• Possess the highest level of technical skill for patient workups/pretests and equipment
• Demonstrate a high level of critical thinking with the ability to resolve conflict or challenges
• Ability to create unique training techniques conducive to varied learning styles
• Ability to collaborate with team members by sharing ideas and techniques
• May require some travel to MED locations as needed
• Efficiently complete routine workups in 10 minutes or less

Grow with Us

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.