Job description

cFocus Software seeks a Configuration Manager to join our team supporting the State of New York. This position requires an active Public Trust clearance

Qualifications:

A degree in Computer Science, Information Systems, Engineering, Business Administration, or other related discipline is preferred.
Active ITIL v4 Foundations, Certified Configuration Management Professional (CCMP), or CompTIA IT Operations Specialist certification
8+ years of Configuration Management experience

Duties:

Review existing system list of CI classes and determine possible methods to filter out the unwanted classes, and the associated CI records from the CMDB CI view.
Establish and maintain the CMDB Baseline
Review CMDB Health and process stale and orphan CIs, as well as any other issues.
Review and improve process for creating Standard and Ad hoc reports, including pulling data from multiple tables.
Review and make recommendations for improving the CM Change Management Process.
Review and make recommendations for improving the CMDB Oversight and Maintenance process.
Review the current GSS representation in the CMDB, as well as the GSS maintenance process, and make recommendations for improvements if needed.
Validate CMDB system representation of all GSS, Major, and Minor applications as defined by the IT Security team.
Review and make recommendations for improving the CM De-duplication process.
Complete configuration of SNOW discovery to populate the CMDB with all CIs in the SECAPS environment.
Establish and maintain SECAPS system representations in the CMDB.
Create a system baseline and implement Change Management process.
Identify and resolve technical issues that adversely impact the integrity of the system baseline.
Develop and/or improve existing process documentation for resolving SNOW Discovery errors.
Review the existing configuration and make recommendations for improvement.
Monitor the impact of discovery scans and imports from 3^rd party integrations for adverse impacts to data in the CMDB
Support the SAM Manager in troubleshooting technical issues that impact software assets.
Support process improvement efforts of acquiring the required data needed to create software entitlement records and facilitate tracking of software license allocations.
Support development of processes to create standard and ad hoc software asset reporting.
Review documentation and configurations for existing integrations with 3rd party systems and make recommendations for improvements.
Review and improve process for mitigation of SNOW Discovery Errors
Review existing CM processes and make recommendations for improvement.