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Business Consultant Customer Success

Remote:

Full Remote

Contract:

Freelance

Salary:

110 - 140K yearly

Work from:

United States

Offer summary

Qualifications:

Bachelor’s degree in Business or related field, Experience in customer success or consulting, Strong analytical and problem-solving skills, Excellent communication and project management skills.

Key responsabilities:

Act as a trusted advisor to clients
Execute implementation methodologies for Centric solutions
Conduct process analysis and documentation
Lead workshops and design customized solutions

Centric Software SME http://www.centricsoftware.com

501 - 1000 Employees

See all jobs

Job description

Job Title: Business Consultant
Location: USA, Remote
Compensation Range: $110,000 - $140,000 USD + benefits

About Centric Software:

Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications empower businesses to manage, optimize, and execute their critical processes with ease, helping them navigate the complexities of product development with confidence and agility.

Job Summary:

We are seeking a skilled and dynamic Customer Success Strategy Consultant to join our team. This role plays a critical part in driving successful customer outcomes across different business segments, including Small-Medium Business (SMB), the Customer Success Team (CST), and enterprise customers leveraging the Centric 8 (C8) platform.

As a consultant, you will collaborate with clients in the Retail, Apparel & Footwear, FMCG, and High-Fashion industries, developing and implementing effective customer success strategies aimed at improving customer retention, satisfaction, and overall business growth. You will leverage data-driven insights, industry best practices, and customer journey mapping to optimize customer success operations and ensure long-term adoption of Centric’s solutions.

Depending on the business segment you support, your focus may involve delivering Centric 8 Agile deployment projects, assisting SMBs in streamlining their onboarding processes, or working within CST to enhance ongoing client engagement and strategic value realization.

Key Responsibilities:

Act as a trusted advisor to clients across SMB, CST, and enterprise segments, leveraging expertise in business process analysis and customer success to guide successful software implementation.
Execute Centric implementation methodologies, ensuring seamless deployment and integration of solutions.
Conduct process analysis, requirements gathering, and use case documentation to translate customer needs into effective C8 functionality.
Lead customer workshops, presenting and configuring out-of-the-box (OOTB) solutions based on a deep understanding of business processes.
Design and deliver customized solutions that align with customer needs, ensuring optimal efficiency and value realization.
Maintain best practices for Agile methodology throughout project lifecycles, ensuring high-quality and consistent outcomes.

Manage project execution, including time tracking, budget management, and progress reporting, to keep implementations on schedule and within scope.
Develop and maintain clear implementation and communication plans, including timelines, budgets, resources, and risk assessments.
Provide strategic recommendations that align Centric’s software capabilities with each customer’s goals, whether they are an SMB, enterprise, or ongoing CST client.
Act as a liaison between internal teams and clients, ensuring a continuous feedback loop to drive improvements and address challenges proactively.
Guide clients through conflict resolution, escalation management, and change management, ensuring smooth adoption and minimal disruption.
Develop and deliver training sessions for internal and external stakeholders, equipping users with the necessary knowledge to maximize Centric’s software benefits.
Utilize strong presentation skills and storytelling techniques to effectively communicate strategies, solutions, and value propositions to diverse audiences.
Support internal teams by sharing insights, refining processes, and fostering a collaborative team environment to drive project success.

Qualifications:

Bachelor’s degree in Business, Administration, Marketing, Fashion/Textiles, or a related field (MBA or relevant certification is a plus).
Proven experience in customer success management, consulting, or software implementation, with a focus on strategic initiatives.
Strong analytical and problem-solving skills, with the ability to interpret customer data and translate it into strategic actions.
Excellent communication skills, with the ability to present findings, strategies, and recommendations to stakeholders at all levels.
Experience in developing and implementing customer success frameworks and KPIs (e.g., NPS, CSAT, churn, and retention).
Strong project management skills, with the ability to manage multiple initiatives and deliver results on time.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.