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Director of Client Experience

Remote:

Full Remote

Contract:

Full time

Experience:

Expert & Leadership (>10 years)

Work from:

United States

Offer summary

Qualifications:

10-15 years in senior client management., 3 years in healthcare client management., At least 3 years managing people., PBM experience is preferred..

Key responsabilities:

Oversee assigned book of business.
Drive strategic client upsells and retention.

EmpiRx Health SME https://www.empirxhealth.com/

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Job description

Who We Are:
EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and members first by enabling them to take control of their pharmacy benefits, healthcare outcomes, and financial results.

What We Do:
We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients.
Leveraging our newly launched, AI-powered pharmacy care platform, Clinically™, EmpiRx Health’s pharmacists and client management teams provide the highest quality pharmacy care to our clients and their members. This enables benefits plan sponsors to keep their members healthy, happy, and productive, while substantially reducing prescription drug spending, which has been on an explosive growth trajectory in recent years.

Who We're Looking For:
EmpiRx Health is in unprecedented growth, and we're seeking a highly skilled and experienced Director of Client Experience. In this critical role, you will ensure a concierge approach to the client relationship and the overall client experience as well as support and foster a team of high performing client executives.
If you are a highly motivated PBM leader with a strong background in PBM client management, and you are passionate about making a meaningful impact in the healthcare industry, we encourage you to apply.

What You'll Do:
As a Director of Client Experience, your role will encompass a wide range of responsibilities; here are a few:

Strategic oversight and accountability of an assigned book of business managed by a team of client executives.
Proactively identify opportunities for strategic client upsells, pairing new product offerings with existing business utilizing innovative thinking.
Keep abreast of trends in the industry and create team strategies to advance our book of business and drive client retention.
Be the voice of the client to internally advocate for the client experience.
Build strong internal relationships with other leaders across the enterprise to collaborate cross-functionally to drive alignment on the client experience.
Direct, manage and mentor a team in their day-to-day activities, ensuring their professional growth and contributing to the development of a culture of high performance.
Evolve the team’s Client Experience Playbook to reflect the latest products, client to product profile, and battle cards.
Represent EmpiRx Health offsite at client meetings and industry conferences as needed.

What You Need:

10-15 years working in client management at a senior level (Client Director/Executive or higher).
3 years working in client management in the healthcare field.
At least 3 years managing people.
PBM client management experience a significant advantage, labor experience a plus!
Proven track record in exceptional client retention.
Deep understanding of white-glove concierge service.

Why Join Us:

EmpiRx Health is on an extraordinary journey where excellence meets innovation.
We are a collaborative team that encourages groundbreaking ideas, values open dialogue, and prioritizes continuous improvement.
You will be part of a dynamic team where success is a shared celebration, collaboration fuels progress, and we redefine healthcare together.
We offer a generous and competitive benefits package.

EmpiRx Health is an Equal Opportunity Employer
EmpiRx Health is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All employment decisions are based on business needs, job requirements, and individual qualifications. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. EmpiRx Health celebrates diversity and is committed to creating an inclusive environment for all employees.
Your career at EmpiRx Health awaits – join us in shaping the future of excellence in healthcare.