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Patient Care Coordinator for a Physical Therapy Company in the US (Home Based Full Time)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Expert & Leadership (>10 years)
Work from: 
Illinois (USA), United States

Offer summary

Qualifications:

Strong communication and interpersonal skills, Experience in scheduling or customer service, Ability to educate and engage patients, Organizational skills for record keeping.

Key responsabilities:

  • Contact potential patients to schedule evaluations
  • Manage clinic schedule and patient follow-ups

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Job description

Patient Scheduling:
• Contact potential patients, schedule evaluations, and ensure their attendance.
• Manage the clinic schedule to maximize utilization and fill cancellations promptly.

Patient Engagement:
• Handle objections professionally to ensure patient commitment to care plans.
• Educate patients on the importance of attending scheduled treatments and the impact on their health.

Record Keeping and Follow-Up:
• Maintain accurate records of referrals, conversions, and cancellations.
• Conduct follow-up calls for appointment confirmations and reschedules.

Customer Service Excellence:
• Answer phone calls promptly and handle walk-ins or inquiries with certainty and care.
• Build strong relationships during initial contacts to enhance trust and commitment.

Policy Enforcement:
• Ensure patients are aware of cancellation and no-show policies.
• Administer follow-ups and document compliance as needed.

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Policy Enforcement

Other Skills

  • Customer Service
  • Scheduling
  • Record Keeping
  • Relationship Building
  • Communication
  • Problem Solving
Are you interested?

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