Product Manager

About the team

At Zillow Group, our mission is to ‘give people the power to unlock life’s next chapter’ and our Sales, Success and Support team operators (Frontline) are essential to delivering that mission to our professional partners. As part of the Operator Success Product org, the Frontline Products team is responsible for crafting, building, and implementing the technology that enables our Frontline operators to grow revenue while providing an excellent customer experience. We work in lock-step with our engineering teams to build these experiences and run our core portfolio, which includes custom-developed and third-party corporate applications (Salesforce CRM, engagement, analytics and communication tools).

About the role

We are looking for a strategic, analytical, and tech-savvy problem solver who is dedicated to creating seamless end-to-end experiences for customers and internal teams. As a Product Manager supporting frontline technology initiatives, you will orchestrate the implementation and improvement of technology used by our Post-Sales teams (Support, Customer Success reps) to connect and interact with their customers. Your focus will be on delivering solutions that drive revenue retention and provide an integrated customer experience.

Join a collaborative environment where you will partner with Engineering, Operations, Support, and Success teams to craft a roadmap that drives crucial product initiatives. As a successful candidate, you will have the opportunity to make an impact at both strategic and tactical levels, bridging technical and non-technical teams as needed. Use your expertise in CRMs and third-party integrations to propose innovative technical solutions to empower our Support and Success teams.

You Will Get To:

• Develop the roadmap based on company objectives, business strategies, customer insights, and technology landscape, in collaboration with business and Engineering

• Proactively identify opportunities to implement AI solutions to drive automation and Operator productivity

• Use product metrics to influence feature prioritization, identify product opportunities, and assess project success.

• Serve as the product owner in agile scrum ceremonies with Engineering, by defining business problems, outlining requirements and user stories, planning development sprints, and implementing user acceptance testing.

• Engage with a diverse group of business and technical stakeholders to deliver product recommendations through initiative briefs, leadership reviews, and technical demonstrations.

• Collaborate with operations, enablement, and frontline reps to manage change management of product improvements to drive adoption and engagement.

• Act as the primary advocate for your product area across Zillow, collaborating with teams throughout the company to deliver a unified experience.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $123,200.00 - $196,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Bachelor’s degree with 5+ years of work experience; or Master’s degree with 3+ years of experience

• 3+ years of experience as a Product Manager with direct product ownership, collaborating directly with Engineering

• Demonstrated expertise in implementing product development within the Sales/Success/Service technology ecosystem, including CRM, Customer Success, Contact Center or unified communication platforms

• Proven success in leading cross-functional projects across business and technical teams and delivering high-quality work on schedule

• Evaluate end-user experiences and requirements, business processes, and document detailed requirements for system development and testing

• Consistent track record of leading end-to-end product lifecycle of new features, including discovery, implementation, testing, and launch execution

• Exceptional decision-making abilities and proficiency in leveraging data to drive roadmap prioritization; adept at making trade-off decisions to align with customer needs and technology limitations

Transferable Skills

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.