Who We Are
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Working with business departments, drive process improvement through seeking out and identifying opportunities and business process definition by defining and documenting processes and procedures. Assess and document training business needs, communicate existence of new process. Document business processes, training procedures, standard operating procedures, project status, etc. Oversee projects for business departments and/or act as a liaison/strategic partner between business and product team to define business processes and/or generate, update and create various products and services. When new processes are identified, may drive implementation or hand off to Product Team for implementation. Works in partnership with other Business Analysts to gather information and complete assignments.
This position will be heavily involved in a transition between old and new Salesforce system. Additionally, as we move from old to new there will be many manual processes that this position will assist with.
This position will evolve over time as our technology catches up with the business needs.
HOW YOU’LL CONTRIBUTE
- Gathers information and data on business process and procedures.
- Receives/identifies problem or process, researches alternatives, contributes to presentations, tests to confirm, and participates in implementing solutions for defined business processes.
- Works with business partners to create documentation of business processes, training procedures, and standard operating procedures.
- Salesforce support as we move users from old platform to new.
- Generates standard reports. Reviews and audits information.
- Supports customer facing training team to set up classes within the various systems, communicating between different business units, and pre and post class data processing.
- Adhoc data projects as needed.
- Other duties as assigned
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
- Typically requires BS degree or equivalent combination of education and experience
- Typically less than one year of directly related experience
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Excellent written and verbal communication skills
- Intermediate Excel Skills and MS Suite
- Excellent attention to detail
- Analytical skills
- Problem solving skills
- Data management skills
- Organizational skills
- Salesforce experience preferred
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
