Solutions Architect

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider—we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How you’ll make an Impact  
Participate in all aspects of Solution Architecting process by mapping Ntiva technical solutions to business problems, through the proposal process including meeting with and presenting to clients and developing and maintaining the proposal process to deliver the best possible solutions to the Client Experience staff and ultimately, clients.

Summary of Location and Hours

• 100% Remote with occasional travel to Ntiva regional offices
• Monday-Friday, 8am-5pm CST preferred
  
  

Key Attributes We’re Looking For:

• Growth Mindset: Embraces challenges, learns from feedback, and seeks opportunities to develop personally and professionally.
• Client-Centric Focus: Fanatical about delivering excellent client experiences.
• Exceptional Communicator: Mastery of both written and verbal communication.
• High Emotional Quotient (EQ): Ability to understand client needs, communicate effectively with non-technical client leadership, and persuade them on the right solutions.
• Ownership: Takes initiative and follows through to ensure client satisfaction.
• Technical Proficiency: Solid understanding of Ntiva’s core products and services.
• Attention to Detail: Commitment to precision in documentation, presentation, and communication.

What you will be doing

• Lead technical discussions with clients to design solutions that meet business objectives.
• Develop proposals and scopes of work, ensuring accurate project timelines and resource estimates.
• Serve as the technical expert throughout the sales and project lifecycle, collaborating with Account Managers, Project Managers and Engineers.
• Maintain up-to-date knowledge of industry trends and Ntiva’s technology stack.
• Create clear and effective documentation, including technical designs and client-facing reports.
• Address client inquiries and technical issues promptly and thoroughly.
• Participate in strategy sessions, presentations, and proposal meetings to advocate for Ntiva’s solutions.
• Promote and adhere to Ntiva’s technology standards, guiding clients toward best practices.

You’ll be successful in this role if you have

• 7+ years of experience in IT, with 3+ years in a client-facing role (Solutions Architect or Sales Engineer preferred).
• Technical expertise in Microsoft Azure, Office 365, networking, virtualization, and server environments.
• Proven ability to translate technical solutions into business value for clients.
• Superior problem-solving skills and adaptability in dynamic environments.
• Bachelor’s degree in computer science, Information Systems, or a related field, OR demonstrated/documented equivalent training in the relevant technical areas.

 
 Required language skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 11 Paid Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent
  
  

The base pay range for this position is expected to be between $75,000.00 and $110,000.00 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

FLSA Status: Salaried, Exempt

Work Authorization Criteria
We welcome applicants who are legally authorized to work in the United States on a full-time basis. At this time, we are unable to offer sponsorship or take over sponsorship of an employment Visa.

Workspace Requirements and Remote Work Policy
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. 

Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 2/11/25.