Team Manager - 12 months fixed term contract

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Job Location:  Cardiff

Job Type: 12 month Fixed Term Contract

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for a Team Manager in Cardiff.

Sedgwick Repair Solutions Managed Contractor Network provides restoration and repair services for the insurance sector and private clients. We have an excellent opportunity for a Team Manager to join our service hub.

As a manager within Sedgwick Repair Solutions, you will have responsibility for the day-to-day management of the two team leaders and the team. This will include being a focal point for team enquiries, identifying and fulfilling training requirements, team morale, absence management, and team performance. You will be able to motivate and supervise staff as well as train, develop, and appraise them.

You will work closely with other departments within Sedgwick, ensuring smooth communication and collaboration. If you're looking for a combined office and remote role where you can balance work and life effectively, this could be perfect for you. This is perfect for someone with strong leadership skills, excellent communication abilities, and a passion for team development.

The skills you will have when you apply:

• Team Management Experience: An experienced team manager with experience in a customer service office environment.

• Organisational Skills: Organised, diligent, and able to manage your own portfolio of claims to a high standard – previous claims handling experience is desired but not essential.

• Leadership: A leader who can manage the team and model the behaviours required to deliver excellence.

• Work Ethic: Conscientious and hardworking to achieve and exceed the required results, as well as flexible and adaptable during times of surge.

• Communication: Excellent communication and negotiation skills.

• Adaptability: Able to cope with a fast-changing working environment.

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications

• A Self Invested Personal Pension Scheme (SIPP)

• Holiday allowance of 25 days plus bank holidays

• Flexible working from our office or your home

Health & support

• Life assurance

• Employee assistance programme for employee wellbeing  

Other benefits

• Voluntary benefits

• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.