Claims Manager, Property Desk - Non-Weather Water

CLAIMS MANAGER

PROPERTY DESK Non-Weather Water

ABOUT ALLCAT CLAIMS SERVICE

Allcat Claims Service is an energetic company that places a high emphasis on learning and personal development by supporting and challenging its people to reach their full potential. As a result, Allcat Claims Service places a premium on customer service, quality, and rapid integration of emerging technology. Most importantly, we pride ourselves on handling claims both professionally and ethically. Our commitment to “Raising the Bar” has allowed us to grow our client and adjuster relationships over the years into something special. The experience of our team and their work ethic is unparalleled in the claims industry.

DESCRIPTION:

We are seeking a detail-oriented, organized, and motivated Property Non-Weather Water Claims Supervisor to join our dynamic team. In this role, you will oversee a team of NWW desk adjusters, ensuring efficient, timely and accurate claims handling and effective claims management while providing exceptional customer service. This role requires strong leadership, excellent communication skills, and a deep understanding of Non-Weather Water property insurance claims processes.

JOB RESPONSIBILITIES:

• Supervise and mentor a team of Non-Weather Water property desk adjusters, providing guidance and support in claims handling, evaluating damages, review of policy coverage, and determining claim validity and resolution.
• Review and approve claim files estimates and documents, ensuring compliance with company policies and regulatory standards.
• Review and approve claim letters explaining settlement, claim status, and claim resolution.
• Review and approve billing invoices and payments
• Provide guidance on coverage decisions.
• Provide guidance on negotiating settlements and communicating findings to policyholders and internal teams.
• Provide guidance on collaboration with policyholders, contractors, and other stakeholders to gather information and resolve claims.
• Monitor team performance metrics and implement strategies for improvement.
• Conduct regular training sessions to enhance the skills and knowledge of the team.
• Serve as the primary point of contact for carrier business leaders.
• Stay updated on industry trends, regulations, and best practices to ensure compliance and enhance service delivery.

QUALIFICATIONS:

• High School Diploma or GED.
• Current Florida adjuster license
• Minimum 24 months proven experience as a property adjuster handling Non-weather Water claim losses with at least 12 months in a supervisory role.
• Strong knowledge of property insurance policies and claims processes.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities with attention to detail
• Exceptional communication and interpersonal skills.
• Excellent written communication
• Proficient in claims management software and Microsoft Office Suite.
• Advanced property construction knowledge

PREFERRED REQUIREMENTS:

• Experience with Supervising Citizens Property Insurance Corporation NWW claim handling adjusters.

• 3+ year proven experience as a property adjuster handling Non-weather Water claim losses with at least 12 months in a supervisory role.

• College degree
• Demonstrated proficiency in Xactimate

BENEFITS:

• Eligibility to participate in Comprehensive Benefits Package: Medical, Dental and Vision, Paid Time Off and Paid Holidays, in accordance with Company policy.
• Job Type: Full-time
• This position offers a competitive compensation plan based on operational excellence and production.
• Annual compensation of $90,000 paid on a bi-weekly basis
• Eligible for a performance-based quarterly bonus of $4,500.00
• Sign-on bonus of $10,000 paid after 60 days of service.