Business Analytics Director, CX&OE Business Analysis - Evernorth - Remote

POSITION SUMMARY

Reporting to the VP of Horizontal Operations and Strategy, the Business Analytics Director will be responsible for leading critical analytical work necessary to move the Customer Experience and Operations Enablement (CX&OE) organization forward.

The role will lead a Business Analysis (BA) team within the CX&OE organization, working closely with Product, Technology and Operations, their team will deeply understand the business problems at hand, guide the development of analytical models/insights and build compelling business cases presentations that positively influence the outcomes of the opportunities at hand.

This role will work closely with the VP of Horizontal Operations and Strategy to help develop and evaluate execution of the strategic agenda, including multi-year strategic planning, developing business plans, securing funding for prioritized strategic initiatives, and coordinating strategic efforts with broader Enterprise business partners. 

The BA roles will be highly visible within the leadership team of CX&OE, act as a dotted line member of their executive partner and be a critical partner to the organizations where the individual works closely.

Key accountabilities of this role include:

A) Influence and implement CRO strategic priorities in close partnership with the CRO LT and business segments to design future state operations and experiences

B) Develop analytical models to generate insights that solve business problems for the CRO business and their partners

C) Act as a key thought partner for both the executive and their direct reports

Primary Components

• Leadership – Recruit and sustain a high perform analytics team capable of providing exceptional analytics and strategic insights to their primary executive partner organization in CX&OE. Leader will set an exceptionally high bar for excellence, coach current associates to their full potential and recruit / develop high potential destination talent into new open roles. Leader will create a collaborative culture that has a high degree of ownership for their work product while providing exceptional support for their partner/customer organization in CX&OE.
• Data – Leverage a data first approach to identify critical business trends and insights to make specific actionable recommendations to the business. Individual will work closely with data teams across the company to deeply understand the critical operations, business and other data (as relevant) to learn the most effective way to leverage that data for insights. Individual will play an important role as a “customer” of the data for influencing future state data architecture.
• Analytics – Employ a range of analytical techniques to identify business opportunities and make strategic recommendations. Individual will identify the right series of analytics approach for each individual situation, understand the strengths and weakness of the model and effectively incorporate those into the overall recommendation. Individual will work closely with partner AI teams to identify opportunities to leverage new/additional analytical approaches in the operation.
• Strategy – Using a background of proven business acumen, make analytically grounded strategic recommendations to the business through clear and effective business cases. The individual will think far beyond “tomorrow” to identify truly transformational opportunities for change through partnership with the business, operations, and other horizontal teams (example: AI). The individual will have the opportunity to be engaged in strategic discussions at the CX&OE level as well as the operations groups where they focus.
• Communications – Leverage critical deck building skills, partnering with key executive stakeholders across the organization that leverage CX&OE insights to create compelling business case/ stories that influence outcomes with the most senior executives across the company. Leverage deep skillset in data visualization to communicate data driven insights, storytelling and business case analysis. Individual will be highly adept and distilling deep analytical work, modeling, and insights for partners ranging from analytics leaders to key business partners.
• Teamwork – Role will partner close with Operations, Finance, and key business teams across the company. Individual will be a key partner for specific operations teams, acting as the resource for insights, data generation and strategic deck building. Individual will work closely with Finance in development of business case analysis, budgeting, strategic decision making, etc. Finally, the individual will have the opportunity to work broadly across the business in both a strategic and analytical capacity partnering to generate future state strategy and insights.

Key Qualifications

• Bachelor’s degree in Math, Economics, Statistics, Engineering, Business or related field; MA/MBA degree in Math, Economics, Statistics, or Engineering preferred
• 8+ years of relevant business, operations or analytical experience
• 2+ years of people leadership experience
• 2+ years of healthcare experience
• The preferred candidate will have at least 4 years of work experience in consulting or business analysis
• The preferred candidate will have experience leveraging SQL in a business environment
• Strong analytical and finance skills are required
• Strong verbal and written communication and presentation skills, including an ability to present work products to senior executives

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 155,400 - 259,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.