Information Technology Specialist 1

Position Summary:

Odyssey is seeking an Information Technology Specialist (Journeyman) to support the NAMRU-D, Wright-Patterson Air Force Base (WPAFB), Ohio. The Naval Medical Research Unit Dayton (NAMRU-D) mission is to maximize warfighter performance and survivability through world-class aeromedical and environmental health research by delivering solutions to the field, the Fleet, and for the future.

Duties include, but not limited to: 

- Monitor, open, assign, update and close tickets on up to 4 separate ticketing systems.

- Troubleshoot assigned tickets using Standard Operating Procedures (SOPs) outlined at division level, to include weekly updates of trouble tickets.

- Install desktop software, provide desktop support at the customer's location as required, such as adding workstations to the domain, troubleshooting hardware issues, installing drivers; desktop support includes Windows and Red Hat Linux workstations and mobile computing.

- Coordinate with other duty sections such as hardware technicians
and software administrators when additional Level 2 or Level 3 support is required, physically or remotely log into the system and execute prepackaged Microsoft Installers (MSIs) or follow prescribed flowcharts/checklists.
- Assist Air Force Network (AFNET) Enterprise Service Desk (ESD) with resolution of Remedy trouble tickets.

- Prepare approved software for deployment through the SCCM software application center. For Software (SW) titles not compatible with remote deployment technology, provide clear and precise installation instructions to the SW License manager. Comply with Cybersecurity Certificate to Operate (CTO) processes.

- Provide documentation for all SW deployment packages.

- Follow all Branch SOPs outlined at division levels for SW

deployment packages, to include patch management process outlined with Network Operations.

- Update existing SW deployment packages when cybersecurity vulnerabilities are identified.

- Work with the customer SW License Manager to track all licensed SW.

- Maintain software file share, Package software for the customer.
Application Catalog for SIPRNET and JWICS.

- Utilize the customer trouble ticket tracking system (Microsoft System Center Service Manager) and the Enterprise Service Desk (ESD) Trouble Ticketing system (e.g. Remedy) to track all customer requests.

- Assist in maintaining necessary interface with other Government agencies, industry, and external IT support agencies to remain cognizant of new and existing information technologies and system integration demands and requirements.

- Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the
month.

Minimum Required Qualifications

Citizenship: Must be a US citizen

Clearance: Secret (Able to Obtain) 

Education: HS Diploma 

Years of Experience: min 5 years in information technology 

Certifications: DoD 8570 IAT Level II certification OR CompTIA Security+, CCNA Security, CySA+, GSEC, GICSP, and the SSCP certification

Skills: Server management experience/knowledge, Customer service skills 

Additional Information

Location: Dayton, OH 

Travel: None 

Remote, Onsite, or Hybrid: Onsite 

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Odyssey Systems Consulting Group, is an innovative small business committed to providing world-class technical, management, and training support services to government and public sector clients. We focus on people, processes, and performance to deliver superior results. Since our inception in 1997, our commitment to mission success and customer satisfaction has been recognized with exponential growth and exceptional past performance ratings. We accept challenging assignments and drive projects from the planning stages, through implementation, and into operations and support.

Please note: Final compensation for this position will be determined by various factors such as the Federal Government contract labor categories and contract wage rates, relevant work experience, specific skills and competencies, geographic location, education, and certifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities