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Customer Support Specialist

Remote:

Full Remote

Work from:

United States

Offer summary

Qualifications:

Bachelor's degree preferred, 1-2 years of relevant experience, Critical thinking skills, Food service industry experience preferred.

Key responsabilities:

Building and nurturing client relationships
Ensuring high quality of service

Buyers Edge Platform Computer Software / SaaS SME https://www.buyersedgeplatform.com/

501 - 1000 Employees

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Job description

Who are we?

Fresh Alliance, a Buyers Edge Platform brand, provides procurement services to distributors and foodservice operators with over 50+ years of experience in the fresh category. They procure products directly from 100+ premium grower/shippers and fresh processors, to deliver the best in quality and price. With a commitment to freshness, streamlined logistics, and k-12 services, Fresh Alliance redefines the industry standard, delivering a comprehensive solution and leverages high performance contracts supported by a wide variety of clients.

This position is remotely based with anticipated travel up to 15%. We are unable to offer work sponsorship for this role.

This position is necessary to ensure that our clients are being provided with the highest level of quality and service from their distributor. The employee will be mediating between restaurants and their distributors and will be representing the company to our clients at the individual level and ensuring that our programs are working for the end users. Flexibility and ability to effectively communicate timely and realistic solutions to restaurant users is vital and ensures that our customers feel that we are caring for them. Building strong relationships with restaurants and distributor representatives will be essential to get consistent positive results when faced with any challenge from day to day.

Your impact:

Building and nurturing relationships with distributor partners and clients
Ensuring clients receive best-in-class quality and service
Addressing challenges facing our clients
Communicating in a timely and professional manner
Support client locations by responding to inquiries with service-oriented solutions

About you:

Bachelor’s degree preferred
1-2 years of relevant experience is preferred
Ability to articulate solutions clearly and effectively
A genuine curiosity to learn and apply critical thinking skills to various projects is essential.
Prior experience in restaurants or the food service industry is highly preferred

What's in this for you?

Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it!

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.