Service Continuity Analyst

Role OVO-View

Team: Service Operations

Salary banding: £32,500 - £46,800

Experience: Learner

Working pattern: Full-Time

Reporting to: Phil Batt, Senior Service Continuity Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Engaging, Supporting, Improving

Top 3 qualities for this role: Communication, Analytical, Coaching

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

As Service Continuity professionals we want to help our Technology teams to be ready for handling crises. That means we need to help them to see where they should work on improving the resilience of their services. We work with a whole range of teams, and services, playing a key role in helping them to ensure they can meet their Plan Zero objectives.

This role in a nutshell:

The purpose of this role is to work as a key part of the Service Continuity team in ensuring that the technical engineering squads build and operate resilient services that deliver our Plan Zero goals for the customer.

Your key outcomes will be:

• Coaching engineering teams to identify and improve the resilience of their services using a range of approachesAssisting in the prioritisation of findings and improvement actions 
• Assisting in the development of RTO / RPOs that meet business and compliance requirements 
• Supporting teams to document their recovery approaches
• Support in the evaluation of critical risks
• Support in exercising scenarios most likely to occur in a given service
• Assist in monitoring 3rd party supplier continuity arrangements
• Analysing and presenting information that supports the improvement of OVO’s continuity arrangements

Within your first 3 months you’ll:

• Have a wider understanding of OVO products and services
• Use structured tools and processes to enable you to engage with teams and help them to improve their service continuity arrangements
• Participate actively in Business Impact Analysis and maturity assessments
• Identify and prioritise findings and actions 
• Develop your understanding of RTO / RPOs and how they complement business and compliance requirements 
• Be able to support teams to document their recovery approaches
• Identify and evaluate continuity risks
• Be able to support in exercising scenarios 
• Assess 3rd party supplier continuity arrangements
• Be actively involved in identifying and contributing to service continuity objectives
• Be developing, analysing and reporting on progress against improvement and delivery objectives

You’ll be a successful Service Continuity Analyst at OVO if you…

• Have great communications skills and can talk to people at all levels of the business…especially software engineering teams!
• Can clearly demonstrate how you are improving OVO’s continuity maturity through analytics and reporting
• You have awareness of business continuity and disaster recovery practices 
• You are able to coach people and teams in how to improve their process
• Have great planning skills and can develop flexible plans to engage with engineering teams with competing priorities
• Great at working as part of a team, and want to develop your experience in supporting engineering teams using modern software development approaches
• Be flexible in your approach to assessing innovative and constantly changing services that deliver for our customers
• Are willing to bring ideas and show how they will help us improve!

Let’s talk about what’s in it for you

We’ll pay you between £32,500 and £46,800, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..