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Linux Support Engineer

fully flexible

Remote:

Full Remote

Contract:

Full time

Work from:

Singapore

Offer summary

Qualifications:

Scripting experience in Bash, Python or Javascript, Experience in technical support, Problem-solving abilities, None.

Key responsabilities:

Resolve technical issues for customers
Collaborate with cross-functional teams

HR Hints SME https://hrhints.io/

11 - 50 Employees

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Job description

Voltage Park is building a machine learning cloud infrastructure business from the ground up. As part of this effort, we’re looking for a Linux Support Engineer to join our small team, who will resolve technical issues for our customers. This role is ideal for an experienced support professional who is looking to develop professionally in Technical Support, Systems Reliability Engineering, or even Solutions Engineering.

What You’ll Do:

Solve escalated technical issues with customers via email and the occasional phone or video calls,

Collaborate closely with Success, Product, Engineering and other teams to resolve issues for our customers,

Work with Voltage Park product and engineering to develop content and features that empower Voltage Park customers to resolve their own issues,

Identify and implement improvements to the Voltage Park customer experience,

Juggle multiple responsibilities across different support functions,

Manage high-impact cross-functional projects,

Be on-call for urgent system incidents

Requirements:

Scripting experience using Bash, Python, or Javascript,

Ability to empathize with customers,

Excellent English verbal and written communication skills,