Next Step Project Coordinator

POSITION SUMMARY:

The Next Step Project Coordinator is responsible for monitoring accounts and engaging associated contacts across multiple platforms (phone, text, email, etc.) to arrange virtual meetings with Next Step Project Managers. This role focuses on optimizing opportunities within targeted Next Step accounts by guiding SLPs to meetings with Next Step Project Managers, ensuring they maximize their full benefit check potential. Diligence, enthusiasm, and desire to help schools and clinics equip all eligible candidates with AAC will be crucial. Our business development team is passionate about our products and services that improve the lives of people with disabilities and the professionals that serve them. Our global sales team are true business drivers, always curious, highly motivated, and intensely organized self-starters who exhibit fearless determination to excellently demonstrate the value of AbleNet’s solutions. We help customers understand that we are their preferred partners for the products and services we provide.

POSITION RESPONSIBILITIES: 

• Respond to identified contacts by phone, email, text, etc. to schedule meetings for Next Step Project Managers to drive customers into the sales journey of products and services
• Leverage key stakeholder contact points in customer organizations to secure meetings
• Possess an understanding of the essential value propositions of the products and services
• Answer questions sufficiently to secure a meeting with the lead and Next Step Project Manager
• Schedule meetings using a variety of technology tools, frameworks, and best practices
• Ensure CRM tools and AbleNet’s sales journey methodologies are leveraged to process and track outcomes
• Prioritize leads based on demographic information and diligently and accurately record all activity in Salesforce
• Use data to gain efficiencies in workflow and activities for improved outcomes
• Regularly meet or exceed individual weekly/quarterly targets and KPIs including metrics measuring outbound activity and meetings generated
• Listen, Learn, and Lead in customer and team engagements to embrace company and departmental guiding principles and best practices
• Other duties as assigned by manager

CORE COMPETENCIES, SKILLS & ABILITIES: 

• Effectively work with internal and external stakeholders
• Be curious, proactive, and always forward thinking
• Use data to be successful
• Understand and adopt business development team guiding principles
• Must be able to be flexible and pivot direction as needed
• Strong written and verbal communication skills
• Strong interpersonal, collaboration and teaming skills
• Must be detail oriented, organized, ethical, responsible, & self-motivated
• Must maintain HIPPA and FRPA laws in accordance with the compliance requirements of AbleNet
• Exempt employees work an average minimum of 40-45 hours. Additional hours, outside of normal business hours, may be required as necessary

POSITION REQUIREMENTS:

Education & Experience

• Bachelor’s degree in Speech-Language Pathology
• Speech-Language Pathologist-Assistants, preferred 
• 2+ years working with individuals using AAC in a clinical and/or school setting
• Direct experience working with AbleNet's funding service to obtain speech devices preferred
• Energetic, self-starter, with strong work ethic
• Preferred software experience
• Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• CRM (Salesforce or similar CRM platform)
• Zoom or other virtual presentation tools

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Physical, Time, Presence & Other Requirements

Physical: 

 Up to 8 hours of computer keyboarding and handling customer correspondence via phone, emails, chat, and/or video conferencing

Time:

 Full-Time, Exempt employees work an average of 40 hours per week.  Additional hours may be required as necessary.

Presence: 

 This position is fully remote; onsite presence is not expected/will be minimal