Customer Solutions Specialist - Service Delivery

This is a remote position.

• Handle inbound customer calls, ensuring queries are resolved efficiently and effectively.
  

• Provide support through online chat, email, and video calls.
  

• Access and navigate the internal CRM to retrieve customer order details.
  

• Process refunds, exchanges, and other customer requests in line with company policies.
  

• Send out email and SMS quotes to customers.
  

• Escalate complex issues to the relevant department or senior staff.
  

• Maintain a high level of product knowledge to provide accurate information to customers.
  

• Document and log all interactions in the CRM system.
  

• Participate in regular training sessions to stay updated with product changes and company policies.
  

Requirements

• MUST HAVE AN EXCELLENT ENGLISH COMMUNICATION SKILLS

• Strong written English and verbal communication skills.
  

• Proven experience in a voice support role or similar.
  

• Ability to multitask and manage multiple channels of communication.
  

• Noise-cancelling headset with a clear microphone.
  

• Familiarity with CRM systems and practices.
  

• Ability to work under pressure and handle challenging customer interactions.
  

• A positive attitude and a passion for delivering exceptional customer service.