Business Analyst - Level 3

This is a remote position.

Job Description:

The client requires a Business Analyst who provides clients and citizens with high-quality, safe, and efficient services. Part of this vision is to create a world-class model for government shared services, providing the ability to create, access and deliver applications and data to the organization.

Deliverables:

·       Work with M365 Technical Leads to provide project support and stakeholder engagement.

·       Work with various stakeholders to gather, document, and understand operational problems, analyze alternatives, and propose solutions.

·       Work with stakeholders to resolve roadblocks to project tasks and deliverables.

·       Complete current and future state analysis, gap analysis, standard operating procedures.

·       Produce and analyze reports and dashboards for projects and operations related to key department priorities.

·       Other duties as assigned.

Requirements

Mandatory Requirements:

·       A university degree in Computer Science, Engineering, Business Administration or in another related similar discipline. and a minimum of five (5) years of related experience with guiding businesses in improving processes OR a two (2) year College Diploma in a related discipline with a minimum of seven (7) years related experience with exposure to analysis of organizations or business domain and documentation of their business, processes, and supporting systems.

·       Minimum 10 years of demonstrated experience as an Information Technology environment, including work such as: leading and facilitating requirements gathering, use case analysis, workflows, detailed design activities, system configuration, writing test plans and test cases, and developing documentation and training materials.

·       Demonstrated use of excellent communication skills (written and oral) in English.

·       Demonstrated experience in documenting existing business processes and developing new business processes to support the implementation or upgrade of technical solutions. Experience in coordinating and facilitating workshops to elicit requirements.   

·       Demonstrated experience in the backend tools and management of Microsoft M365 cloud technologies, specifically Microsoft Exchange Online, Entra, license management, as well as governance and audit tools within the M365 environment.

Scored Requirements:

·       Demonstrated experience gathering and evaluating business requirements.

·       Demonstrated experience facilitating change management within an organization.

·       Demonstrated experience testing and mapping various business processes and protocols.

·       Demonstrated experience and excellent understanding of Microsoft M365 and related workloads such as Exchange, SharePoint, OneDrive, and Microsoft Teams.

·       Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions.

·       Demonstrated experience in a technical role responsible for analyzing a problem, coming up with alternative solutions, selecting a proposed solution, and breaking it down into workable tasks. Provide proof.

·       Business Analyst Management Certifications such as IIBA-CBAP, PMI-PBA, IQBBA.  Provide details of certification.

·       Lean Six Sigma certification (waste walk, yellow belt, green belt, black belt, or master black belt).  Provide details of certification.