Match score not available

Implementation Manager-Remote, USA, West Coast candidates highly preferred

Remote:

Full Remote

Salary:

88 - 98K yearly

Experience:

Junior (1-2 years)

Work from:

California (USA), United States

Offer summary

Qualifications:

1+ years of project management experience, Bachelor's degree required or equivalent experience, Understanding of healthcare space, Extensive knowledge of Microsoft Office and web technologies.

Key responsabilities:

Lead project management for CARE program
Onboard new clients and manage customization

Ambry Genetics Biotech: Biology + Technology SME https://www.ambrygen.com/

501 - 1000 Employees

See all jobs

Job description

Compensation: $88,000 - $98,000 per year. You are eligible to a Short-Term Incentive Plan with the target at 10% of your annual earnings, terms and conditions apply.

Implementation Manager-Remote USA, West Coast candidates highly preferred

Ambry’s CARE (comprehensive assessment, risk, and education) program offers a fully automated, end-to-end solution for healthcare organizations to standardize risk assessment and genetic testing across multiple specialties, utilizing innovative solutions and leveraging the latest technologies. The implementation manager (IM) will take on the lead project management role for the CARE program, including onboarding new clients, as well as managing the customization, integration, launching, and ongoing success of our programs. The IM will work across departments to ensure best practices, train relevant teams, assess client needs, and identify, create, and customize impactful solutions.

Essential Functions

Travel 50% of the time is required, primarily within a defined geographical region.
Manage all aspects of CARE implementation in the clinic, including obtaining client needs, managing expectations and project deliverables, communicating milestones to key stakeholders, training healthcare staff and providers, workflow observations, customization and portal setup based on client needs.
A critical aspect of this position is to problem solve. The IM will identify, understand and foresee barriers to CARE implementation and launching, while working closely with internal and external stakeholders to overcome barriers.
Accountable for client education and management of expectations. Will identify and communicate issues that surface during the implementation process and solve.
Coordinate delivery of the materials and ensure timely delivery
Responsible for establishing process creation and flows to meet the needs of our clients
Work with Software Solutions and marketing to obtain voice of customer, identify feature and programmatic enhancement opportunities
Assist with developing and ensuring appropriate implementation of CARE policies and procedures.
Active participation in cross departmental collaboration across Ambry, including IM team working groups.
Collect and report on account metrics internally and identify key performance indicators for clients with suggestions to improve, through QBRs and beyond until successful transition of accounts to account management, 30-90 days post launch
Assist in training newer Implementation Managers as needed and coaching other Ambry employees in the field on the CARE process
Other duties as assigned

Qualifications

1+ years of project management, implementation, onboarding, SaaS, sales support, and/or related experiences
Bachelor's degree required or equivalent experience
The ideal candidate will have some project management experience and/or training.
Understanding of healthcare space
Extensive knowledge of all Microsoft Office products, database management, and web technologies are required
Efficient and highly organized
Problem solver
Excellent multitasking skills
Highly effective communicator and team player
Problem solver, oh wait, we said that already!
Be able to motivate others and deal well with conflict management.
Ability to work closely with healthcare providers, staff, and executives to move CARE initiatives forward within health care organizations
Ability to maintain a high level of product, competitor, and market knowledge

Preferred

Working knowledge of software development processes and procedures is a plus
Knowledge of genetics and/or the genetic testing industry also a plus
Previous experience working with healthcare providers, staff, and/or executives is a plus
Managing/Leading a team is a plus

About Us:

Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster.

At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community.

At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas. Our outstanding benefits program includes medical, dental, vision, 401k with a 4% employer match, FSA, paid sick leave and generous paid time off (PTO) program. The Company reserves the right to make changes to the 401k plan from time to time. You can learn more about the benefits here. Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug-free work environment.

The Company believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with local laws such as Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. For the purpose of the above job description, “Essential Functions” are “Material Job Duties”.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, sex, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you have a disability or special need that requires accommodation, please contact us at careers@ambrygen.com

Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry. Such resumes will be deemed the sole property of Ambry and will be processed accordingly.

PRIVACY NOTICES

To review Ambry’s Privacy Notice, Click here: https://www.ambrygen.com/legal/privacy-policy

To review the California privacy notice, click here: California Privacy Notice | Ambry Genetics

To review the UKG privacy notice, click here: California Privacy Notice | UKG

#LI-REMOTE #LI-NK1